First Capital introduces T-bill and bond auction bidding via WhatsApp

First Capital Treasuries PLC has revolutionised the way customers bid at treasury bill (T-bill) and treasury bond (T-bond) auctions by introducing a seamless solution via the widely popular WhatsApp platform. 

In collaboration with Yenasys, First Capital has successfully integrated this innovative system, providing its clients with an easy, secure and highly efficient method to participate in the auctions.

Traditionally, customers send their bids via email, which are then manually entered into a ‘bid sheet’. With WhatsApp integration, bids are automatically added to the bid sheet, ensuring greater accuracy and efficiency by eliminating manual data entry. The primary benefit of this service is that customers can place bids through their preferred messaging platform, following a simple, structured process provided by the WhatsApp bot. Additionally, WhatsApp’s widespread familiarity makes it a convenient channel for reaching a broader audience, offering easier access to government securities.

This shift not only simplifies the auction process for customers but also introduces significant efficiency gains. Early estimates suggest that the new system can reduce lead times by up to 50 percent, while cutting down on human involvement in the process by the same margin. By automating the data capture through WhatsApp, the company also ensures that the auction instructions are submitted with greater accuracy. This system eliminates the potential for manual errors, allowing for near-perfect precision in the data input, which leads to higher quality transactions. Customers can trust that their instructions are received and processed correctly, enhancing the overall reliability of the process.

First Capital Holdings Chief Technology and Digital Officer Mithila Abeysekera stated, “This integration exemplifies our dedication to embracing innovation and enhancing the client experience. With the adoption of WhatsApp, we have made it easier and faster for our customers to engage with the T-bill and bond auction process. The ability to participate directly from their phones, while ensuring the utmost security and accuracy, sets a new standard in how financial transactions should be conducted. We are committed to continuously providing our clients with efficient, innovative and user-friendly solutions.”