Starlink offers free connectivity as Indonesia and Sri Lanka reel from deadly cyclone Ditwah flooding

Starlink offers free connectivity as Indonesia and Sri Lanka reel from deadly cyclone Ditwah flooding

The company said it is providing free service to all new and existing customers in the affected regions through December 2025, as both countries struggle with rising death tolls and widespread damage.

Starlink said it is working with the Indonesian government to rapidly deploy terminals and restore connectivity in the hardest-hit parts of Sumatra, where infrastructure has been severely impacted. It is also coordinating with Sri Lankan authorities to extend additional support as the nation battles continued disruption.

For active customers, free service credits are being automatically applied, requiring no action. Suspended or paused customers will also receive credits, allowing them to reactivate their connections immediately. New customers in the impacted zones will be eligible for free service after activation and must submit a support ticket citing “Indonesia Flood Support” or “Sri Lanka Flood Support.” Credits can be viewed in the billing section of user accounts.