Sun, 20 Jun 2021 Today's Paper

Mobitel marks 2 years of successful customer service through WhatsApp and Viber

31 January 2020 11:21 am - 0     - {{hitsCtrl.values.hits}}

A A A

Stamping yet another milestone in providing digital-led customer service, Mobitel, Sri Lanka’s National Mobile Service Provider marked its 2nd successful year in providing an unblemished customer service via a range of Over the Top Applications (OTP) such as WhatsApp and Viber.

Understanding the growth of technology and the dynamic needs of its customers, Mobitel launched Sri Lanka’s first digital-led customer service via WhatsApp and Viber in 2018. Mobitel’s pioneering move to provide customer touchpoints via OTT platforms has enabled customers to remain connected and address their queries to obtain guidance and solve their problems in a hassle-free manner. 

Mobitel also offers other digital customer touchpoints such as a Chatbot, Self-Care App, DataMart App, Web Chat and E-mail, in addition to the traditional hotlines, frontline support and fax. By offering every possible touchpoint to its customer base, Mobitel has accustomed its customer base to its trademark prompt, warm and efficient customer service standards.

Mobitel regularly sets new benchmarks for the industry by demonstrating its market leading customer-centric products and services. Mobitel’s industry leading customer service breakthroughs have led it to win the ‘Service Brand of the Year’ award at the SLIM Brand Excellence Awards for two consecutive years in 2017 and 2018 and received an array of accolades at the recently concluded Singapore Customer Engagement Forum & Awards that recognised outstanding brands that have gone beyond the regular services to offer supreme customer engagement and Service.

 

See Kapruka's top selling online shopping categories such as Toys, Grocery, Flowers, Birthday Cakes, Fruits, Chocolates, Clothing and Electronics. Also see Kapruka's unique online services such as Money Remittence,News, Courier/Delivery, Food Delivery and over 700 top brands. Also get products from Amazon & Ebay via Kapruka Gloabal Shop into Sri Lanka.

  Comments - 0

See Kapruka's top selling online shopping categories such as Toys, Grocery, Flowers, Birthday Cakes, Fruits, Chocolates, Clothing and Electronics. Also see Kapruka's unique online services such as Money Remittence,News, Courier/Delivery, Food Delivery and over 700 top brands. Also get products from Amazon & Ebay via Kapruka Gloabal Shop into Sri Lanka.

 

 

Add comment

Comments will be edited (grammar, spelling and slang) and authorized at the discretion of Daily Mirror online. The website also has the right not to publish selected comments.

Reply To:

Name - Reply Comment


Statistical blunders expose administrative weaknesses

Information helps save lives and during a pandemic a free-flow of vital, accu

Vavuniya tusker’s demise DID TOO MANY ‘COOKS’ SPOIL JUMBO’S RECOVERY?

On June 11 Sri Lanka lost another one of its magnificent tuskers that succumb

Life and Times of Dynamic “Thamby” Arumugan Thondaman

Thamby”in Tamil means younger brother. It is also used widely as a pet name



See Kapruka's top selling online shopping categories such as Toys, Grocery, Flowers, Birthday Cakes, Fruits, Chocolates, Clothing and Electronics. Also see Kapruka's unique online services such as Money Remittence,News, Courier/Delivery, Food Delivery and over 700 top brands. Also get products from Amazon & Ebay via Kapruka Gloabal Shop into Sri Lanka.