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Contact hotline to make appointment before visiting TRCSL office

21 May 2020 06:38 pm - 2     - {{hitsCtrl.values.hits}}

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The Telecommunication Regulatory Commission of Sri Lanka (TRCSL) today requested its consumers to visit the office with a pre-reserved time.

Therefore, the TRCSL requested the people to contact them via hotline (1900) to reserve a time before coming to the office.

Based on the request, the relevant department would call the consumer back within two hours and provide the consumer with a time for an appointment or assist to sort out the query online if possible.

This procedure is requested to follow in order to ensure the utmost safety of the consumers as well as the TRCSL staff members.

The consumers would also be able to obtain department services via the email which was activated in March and the TRCSL team would continue to respond and assist on these channels.

The TRCSL also requested the consumers to make complaints through the following email addresses:

cc@trc.gov.lk (For making complaints),  vendorservices@trc.gov.lk (For service requirements of Licensed, Registered Dealers),   individualservices@trc.gov.lk (Requests regarding clearance of personal imports) and consumercomplaints@trc.gov.lk (For complaints, service requirements or clarifications). (Chaturanga Samarawickrama)


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  Comments - 2

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  • Krishna Govindan Friday, 22 May 2020 07:24 AM

    It is very good idea. My suspicion is whether this short code will answer promptly or no reply. Further I have my doubts whether you get a response from those E-mail addresses. In Sri Lanka most of the call centres are dead even now

    Sando Friday, 22 May 2020 11:40 AM

    One of the best public offices in the Country. The Staff are very attentive and proactive.


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