Emirates’ Social Media Customer Service expands language offering

26 October 2015 06:30 pm - 0     - {{hitsCtrl.values.hits}}

A A A




Emirates has extended its social media customer service to provide 24-hour support, seven days a week. 

The airline will also expand its language offering to both Arabic and English on Twitter and Facebook. These services are now live. 

The social media support channels have been active since August 2012 and allow customers to interact with Emirates for queries and information. Beginning with 50 transactions per day via Facebook private message three years ago, the service has gained traction and is now one of the most popular avenues for customers to reach Emirates. These channels are most effectively used in real time when passengers are travelling and need additional assistance or to leave feedback on a pleasant experience. 

Today, the airline’s consultants handle more than 1,000 queries a day via the two social media channels. These queries range from support with bookings to compliments and feedback on products and services. With the introduction of 24-hour support, response times have greatly improved. 

“Our social media customer service complements other existing channels so customers can reach us in the way they find most convenient. Whether they first come to us via a contact centre and then continue the conversation on social media or email, it has to be a seamless experience. Since we introduced our social media customer support channels, we have been constantly working to update and improve our offering. With travellers based worldwide and in different time zones, providing 24-hour social media support in English and Arabic allows us to be more responsive, and serve more of our customers,” noted Karen Bell-Wright, Emirates’ Senior Vice President of Retail and Contact Centres. 

While common queries can be found at the Help Centre on emirates.com, Emirates customers can also get in touch via other channels - through emails, retail outlets and phone. The airline receives 15 million calls a year from customers in 50 countries. 

The interactions are mostly in English and Arabic but staff are on hand to respond in 14 other languages - via phone or email- to cater to Emirates’ global customer base. 

Emirates’ social media customer service can be accessed from facebook.com/emirates, or on Twitter: @emiratessupport.
See Kapruka's top selling online shopping categories such as Toys, Grocery, Flowers, Birthday Cakes, Fruits, Chocolates, Clothing and Electronics. Also see Kapruka's unique online services such as Money Remittence,News, Courier/Delivery, Food Delivery and over 700 top brands. Also get products from Amazon & Ebay via Kapruka Gloabal Shop into Sri Lanka.

 

  Comments - 0

See Kapruka's top selling online shopping categories such as Toys, Grocery, Flowers, Birthday Cakes, Fruits, Chocolates, Clothing and Electronics. Also see Kapruka's unique online services such as Money Remittence,News, Courier/Delivery, Food Delivery and over 700 top brands. Also get products from Amazon & Ebay via Kapruka Gloabal Shop into Sri Lanka.

 

 

Add comment

Comments will be edited (grammar, spelling and slang) and authorized at the discretion of Daily Mirror online. The website also has the right not to publish selected comments.

Reply To:

Name - Reply Comment




Gotabaya Govt’s pre-emptive strike against LTTE Maaveerar Naal

November 27th 1989 was the day on which the Liberation Tigers of Tamil Eelam

Adivasi community struggle to preserve 37,000 -year-old heritage

Sri Lanka’s indigenous Adivasi community—the Vedda people—have historic

Pad politics is back

In November 2019, in the run up to the Presidential election, Sri Lanka debat

ANYTHING FOR MONEY

Some unregulated online lenders are remotely taking control of phones of thos

See Kapruka's top selling online shopping categories such as Toys, Grocery, Flowers, Birthday Cakes, Fruits, Chocolates, Clothing and Electronics. Also see Kapruka's unique online services such as Money Remittence,News, Courier/Delivery, Food Delivery and over 700 top brands. Also get products from Amazon & Ebay via Kapruka Gloabal Shop into Sri Lanka.