Lanka Marine Services (Pvt) Ltd, the bunkering unit of John Keells Holdings PLC (JKH), has launched several digital bunkering initiatives aimed at improving the customer experience during transactions, Ship & Bunker, a leading marine fuels industry news website said.
According to Ship & Bunker, the two key initiatives implemented are automatic bunker delivery updates and the implementation of a digital signature for the bunker nomination process.
“Automatic bunker delivery updates are generated real time to the customers when a barge is alongside whereby an email update is generated and dispatched with the exact timings.A similar alert is generated once the delivery is completed with vital information such as products, final delivered quantities as per the BDN and the completed time of the bunker delivery all of which are updated in ‘real-time’ to customers,” Ship & Bunker said quoting a statement issued by LMS.
This initiative was rolled out to enhance customer service standards whereby a customer would be updated at any given time about its respective bunker supplies nominated with LMS.
In today’s world where real real-time information in the bunker supply industry is a rarity LMS is confident this initiative will add value to its customers,” the statement added.
The use of digital signature will allow customers to place their bunker nomination without the need to physically print, sign and stamp a bunker nomination.
LMS said this would same time and also contribute towards “a greater environment.”
“As the leader in Sri Lanka bunker market LMS continues to strive to elevate its services levels and standards in order to uplift the bunker industry in Sri Lanka,” the
During FY16/17, LMS contracted to install flow meters to its bunker barges to improve service and quality standards offered to its customers.
The meters are expected to be installed in the first quarter of FY 17/18, which will provide LMS a first mover advantage for higher service quality within the
Sri Lankan market.
Further, LMS upgraded its delivery infrastructure with the commissioning of MT Lanka Marine Mahaweli, a new 2, 200 metric tonnes barge in April, this year.