Radisson trio introduces AI-powered guest experience

• Radisson Blue Resort, Galle, Radisson Hotel Kandy and Radisson Hotel Colombo redefine hospitality with AI-powered guest experience

Radisson Blu Resort, Galle, Radisson Hotel Colombo and Radisson Hotel Kandy have become the first hotel group in Sri Lanka to introduce an artificial intelligence (AI)-powered multi-channel conversational agent, setting a new benchmark in hospitality innovation.

Developed in partnership with Emojot, the advanced solution is being rolled out simultaneously across the three properties. Unlike the traditional chatbots with pre-scripted responses, this next-generation AI agent is powered by Emojot’s state-of-the-art agentic AI framework. It securely connects with hotel data and APIs, enabling real-time services such as checking room availability, managing bookings and providing updated dining and facility information with accuracy and ease.

Integrated with the Emojot Experience Management Cloud, the system continuously learns from guest preferences and feedback, ensuring every interaction is not only instant and precise but also uniquely tailored, delivering service that feels effortless, personal and trusted.

With its cloud-native architecture, the Emojot-powered solution is built to scale, allowing rapid expansion of services, integration of new data sources and seamless updates without disruption. This ensures that guests always receive the most current, relevant and secure information.

The official partnership sign-off between the trio of hotels — Radisson Blu Resort, Galle, Radisson Hotel Kandy and Radisson Hotel Colombo — and Emojot took place recently. 

The signing was attended by Cluster General Manager Kristofer Quadros, Cluster Director of Marketing Communications and Brand Strategy for the trio Amali Wedamulla, Emojot founder Dr. Shahani Markus and Emojot Vice President Business Development Viraj Amarasena. 

Radisson Blu Resort, Galle, Radisson Hotel Colombo and Radisson Hotel Kandy officially went live with this AI solution on September 1, 2025.

“This launch is more than just a technology upgrade – it’s about reshaping Sri Lankan hospitality sector itself,” said Quadros.