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Water bills can be paid online, no disconnections: Water Board

26 April 2020 11:32 pm - 3     - {{hitsCtrl.values.hits}}

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The National Water Supply and Drainage Board (NWSDB) today requested the consumers to pay the monthly bills using online payment facilities and also said that there would be no disconnections of water supply.

Speaking to the Daily Mirror, NWSDB Additional General Manager (Billing) Piyal Pathmanatha encouraged the people to pay the monthly bill as soon as possible via online methods.

However, the Government had requested the NWSDB not to disconnect the water supply if anyone failed to make payments for the water consumption, due to the COVID-19 pandemic in the country.

This will be applicable to the areas where the police curfew is in force and Mr Pathmanatha said even though the domestic monthly billing amount exceeds Rs.15,000, the water supply will not be discontinued.

"We have already identified the consumers who exceeded the monthly billing amount of Rs.15,000 and most of them have been informed to pay at least a part of their bill. People who didn't receive a bill can pay the amount mentioned in the bill issued for the previous month for the time being,” he said.

“The domestic water usage has considerably increased when compared with the usage of the previous month. Companies, factories and other industrial organisations recorded a low billing rate compared to the previous months,” he said.

However, the AGM (Billing) requested the consumers to use the water wisely and sparingly.

The issuing of water bills which had been stopped temporarily had now resumed even in the police curfew imposed areas.

"Therefore, the consumers can pay their bills by logging on to the NWSDB official website or through mobile Apps,” Mr Pathmanatha said. (Chaturanga Samarawickrama)

  Comments - 3

  • Prabhath S Monday, 27 April 2020 07:41 AM

    Water Board and CEB are providing online bill payment facilities. Yet they add a percentage to the bill calling it 'convenience fee'. It is supposed to be for the convenience of paying online. While the amount is small (about 2%), it is unethical as it is their duty to make the payment as convenient as possible. If it is a third party that provides the service, then a fee is understandable, as they are doing something for outsiders. But taxing your own customers for making payments is ludicrous. Hope these people do not add a similar charge for paying in cash and paying by cheque and call it 'inconvenience fee'.

    SH Vanniasinkam Monday, 27 April 2020 10:06 AM

    I do not have facility to pay online however all my bills up to February have been paid how do I go about paying the bills of march and April we have a bank account in the National Savings bank Wattala

    Izath Tuesday, 28 April 2020 04:18 PM

    I have paid my bill on line but the water board hadn't acknowledge the payment.


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