SriLankan Airlines was recognized as one of Asia’s finest carriers when it was named Best Full Service Airline in the Central and South Asian region at the Future Travel Experience Asia Awards 2015 in Singapore recently.
Ajith Dias, Chairman of SriLankan Airlines, said: “The new management of SriLankan Airlines has embarked upon a journey to turn the airline’s fortunes around with a total commitment to delighting our customers, both in the air and on the ground. We expect this award to be the first of many in the near future.”
SriLankan was among just five full service airlines which received awards at this prestigious event. The other winners in the Full Service Airline category included globally reputed brands such as Singapore Airlines, Cathay Pacific, Air New Zealand and Qatar Airways.
SriLankan’s CEO Capt. Suren Ratwatte said: “This prestigious award is a clear indication that Sri Lanka’s national carrier has raised its levels of service to a world class standard, to complement the comforts on board our sophisticated fleet of aircraft.”
The FTE Asia Awards recognize Asia’s most customer-centric airlines and airports, with winners being chosen by a panel of experts from the airline industry. Full service airlines were judged on an extensive range of criteria in their products and service, including business class, economy and other classes, long-haul flights, short-haul flights, in-flight entertainment systems, cabin crew service, comfort, food and beverage, consistency of service, and overall passenger experience.
Chanaka Olagama, Head of Service Delivery, added: “This was not an easy award to win, since airlines were judged by a panel of experts, who comprehensively examined the entire passenger experience. Credit for this achievement must go to all our staff who are involved in delivering the promised service to our passengers.”
SriLankan competed in a vast region of more than 15 countries extending from Bangladesh in the east to Belarus and Armenia in the west.
The awards ceremony was held during the Future Travel Experience Asia Expo 2015, Asia’s largest travel experience trade event, which was held at the Singapore Expo Convention & Exhibition Centre from 17-19 November, and was attended by more than 1,000 senior travel professionals from around the world.
SriLankan Airlines now serves 94 cities in 44 countries with direct flights from Colombo to most major cities in Europe, the Middle East, and Asia-Pacific. Its all-Airbus fleet is equipped with the latest entertainment systems, luxurious seating, and on-board cuisine that is among the finest in the sky.