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Abans Electricals – The service pillar of Abans group

12 November 2015 06:30 pm - 0     - {{hitsCtrl.values.hits}}

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Established in 1976, Abans Electricals PLC is the service pillar of the Abans group and has since been the leader in after sales services for consumer electronics. Striking a perfect balance between cutting-edge technology and a highly trained workforce Abans Service Centre has attained paramount accreditation amongst its growing customer base islandwide.

Since its inception in the nation Abans Service Centre has marked its presence as a trusted service partner for many of the world’s leading brands including LG, Haier, Philips, Mitsubishi, Hoover, Electrolux, Panasonic, JVC, Harman Kardon, Midea and many more. 

Together with Abans Service Centres extensive network of 16 service centres and 59 dedicated franchise agents throughout the nation they continuously work hard at setting new benchmarks in the service industry by building its reputation through uncompromising adherence to quality and customer care. 

The formidable track record of success maintained in this business is contingent to its range of facilities available. These cover a wide spectrum comprising of 24-Hour Assistance, Free Service Campaign, Quick Service, Mobile Service and the more recently introduced interactive online expansion. 

In the event that urgent technical issues surface post working hours or on holidays customers have full access to a 24-hour hotline that provides attention and assistance as required. This feature endorses one of many efforts taken by Abans Service Centre to ensure that their customers find the utmost level of satisfaction thus placing emphasis on their operating reliability. 

The frequently running free service campaign has proven its tremendous success time and again in every district that it has marked its presence in. This functionality was given life in an attempt to reach out to individuals that require assistance islandwide by using a fully equipped vehicle that travels to numerous districts in the country and performs repairs free of charge. 

With the Quick Service function consumers can enjoy a cup of tea or coffee, read a magazine or watch TV at the workshop while their repairs are being carried out. 

The Abans Mobile Service is a hassle-free time efficient option for those who are unable to take their product to the workshop and require assistance to be delivered to their door step. A simple call is the solution wherein an immediate response will be given to the request placed by customers.

In keeping with improving performance levels further the Abans Service Centre has recently executed an online platform after an extensive period of research and careful planning. In this regard customers of the Service Centre were the core focus of study where their behaviours, preferences and overall experience were paid close attention to. These observations in-turn assisted in the planning and implementation of an online base in the company. 

Having an online option includes, requesting a service or repairs for electronic items, tracking the status of a service, making secured payments online and a multi-lingual online chat support for customers which give them an immediate answer to their questions. The traditional method would require an individual to call and report their particular issue however now the issue can be directly reported online. Once this has been done a customer service agent will allocate a trained technician to the customer’s location where minor repairs will take place on the spot. In the event that the repairs required are more complex, technicians will take the product to the workshop and perform the needful. Following which the newly repaired product will be delivered back to the customers.  
Similarly payments can now be performed online without any trouble of making special visits for payments. As a result deliveries can take place without unwanted delays that could potentially occur. The process is straightforward and requires very little of the customer’s time. This inclusion has proved to be immensely beneficial to customers while simultaneously boosting work performance. 
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