SriLankan Airlines was awarded ‘Four Star Rating for Major Official Airline’ for 2021 by the Airline Passenger Experience Association (APEX), at the Future Travel Experience (FTE) Virtual Expo Award ceremony that was held on December 9, 2020.
The APEX is one of the world’s largest international airline associations. In conjunction with both the International Flight Services Association (IFSA) and FTE, the APEX serves the full spectrum of the end-to-end travel experience.
SriLankan Airlines Chairman Ashok Pathirage added, “The greatest reward and testament to our service and success is the loyalty and feedback of our customers, to be rated as a 2021 Four Star Major Official Airline, founded on passenger feedback alone, is an immense tribute and honour to SriLankan Airlines, both at a global and regional level. It’s a true compliment to the people who work in our airline at every level.”
The APEX announced the recipients of the industry’s most anticipated honour: the APEX Official Airline Ratings – the airline industry’s first rating programme, based solely on verified and certified neutral third party passenger feedback that assesses the overall flight experience on a number of aspects, including seat comfort, cabin service, food and beverage, entertainment and Wi-Fi.
The industry’s most anticipated honour receives airline customer feedback and insights gathered through the APEX’s partnership with TripIt from Concur, the world’s highest-rated travel-organising app.
Commenting on the airline’s latest accolade, SriLankan Airlines CEO Vipula Gunatilleka said, “This Four-Star ranking reaffirms SriLankan Airlines’ position as a global leader and we are honoured to be recognised for the fifth consecutive year. This award is a testament to the dedication of our employees who work hard to ensure that SriLankan Airlines sets world-class standards in service excellence.”