Qatar Airways team led by Rossen Dimitrov collecting the FTE award for the airline’s leading on board customer experience
Qatar Airways has been awarded ‘Best Up in the Air Experience’ at the Future Travel Experience Awards for the second consecutive year, at the Future Travel Experience Global 2016 held in Las Vegas.
The Best Up in the Air Experience award commends leading airlines that are committed to continually advancing the passenger experience. Qatar Airways was recognised as the airline that has gone the extra mile to provide an industry-leading in-flight experience.
The award highlighted Qatar Airways becoming the first airline globally to operate the Airbus A350, enhancing its in-flight entertainment system with the launch of the award-winning Oryx One, continuing to roll out on-board Wi-Fi across its fleet and investing in cabin crew development, including Emotional Intelligence training and Elite Service training, tailored to the needs of premium passengers.
Qatar Airways Group Chief Executive Akbar Al Baker said, “We are honoured to receive this coveted award for the second year in a row; even more so from an organisation that shares the same commitment to delivering the very best possible customer experience. From providing the world’s best Business Class on one of the world’s most modern fleet of aircraft, serviced by our devoted cabin crew, we continue to exceed our passengers’ expectations and to set new standards for tomorrow’s in-flight experience.”
Qatar Airways Senior Vice President of Customer Experience Rossen Dimitrov said, “Our goal has always been to create the very best possible travel experience for our customers. With a clear vision for the future, we aim to celebrate the beauty of travel with our vision to creating long-lasting memories for our passengers when they travel with us and when we go places together. This award exemplifies the strength of our commitment and I remain confident that our award-winning in-flight experience will give travellers a new appreciation for global aviation.”
Airline Passenger Experience Association (APEX) Chief Executive Officer Joe Leader, whose organisation is a major partner of FTEG, presented Dimitrov with the coveted award.
Operating one of the youngest fleets in the sky from its state-of-the-art hub, Hamad International Airport in Doha, Qatar Airways was also awarded World’s Best Business Class, Best Business Class Airline Lounge and Best Airline Staff Service in the Middle East at the prestigious 2016 World Airline Awards managed by international air transport rating organisation Skytrax.
Launched in 2015, Qatar Airways’ in-flight entertainment system, Oryx One, has one of the most extensive selections of entertainment options available in the skies, with up to 3,000 entertainment options, including movies, TV, games and audio. From the latest Hollywood premieres to the best of Bollywood, Arabic blockbusters, children’s films, cinema classics and much more, passengers can enjoy hours of entertainment to any one of the 150 places Qatar Airways flies.
Qatar Airways has partnered with Ooredoo, the fastest-growing telecommunications company in the world, to provide Wi-Fi across the airline’s state-of-the-art fleet. Passengers flying on Qatar Airways flights served by its B787, A350, A380, A319 as well as select A320 and A330 aircraft can stay in touch with their friends and family around the world by using the airline’s on-board Wi-Fi and GSM service.