Muve Revolutionizes Conveyancing in the United Kingdom

The law firm continues to Revolutionise Conveyancing through Customer-Centric Innovation.

Mûve, the trailblazing conveyancing firm, headquartered in the UK with its largest office in Colombo, Sri Lanka - has achieved a remarkable milestone by securing a coveted spot in the 2023 edition of The Sunday Times 100, an esteemed annual ranking of Britain's fastest-growing private companies. 

This recognition not only reflects Mûve's rising prominence but also underscores its commitment to transforming the landscape of UK conveyancing, setting new benchmarks in customer experience. “This is one of the most recognised symbols of being a great UK company, I cannot stress it enough - we are no longer a contender, we are the one to beat." - Adam Gamage-Brooker, COO. 

At the heart of Mûve's success lies its strategic use of technology to enhance customer experience. To keep a pulse on customer expectations and needs, Mûve actively collects, analyses, and utilises feedback from platforms such as TrustPilot where customers can rate and review the services provided. Mûve has continued to keep customers satisfied with a consistent score of 4.5 on TrustPilot and continues to collect feedback comprehensively through online surveys and phone interviews as well. In addition to feedback, Mûve ensures that through regular performance evaluations, client satisfaction surveys, and process audits, areas for improvement are highlighted and targeted measures are implemented to address them within the company. 

Mûve's training initiatives encompass a range of areas, including effective communication, problem-solving, and empathy building. By equipping its employees with these skills, Mûve fosters a customer-centric culture that resonates throughout the organisation. Regular workshops, seminars, and on-the-job training sessions are conducted to keep staff members up to date with industry trends and best practices. Our Learning and Development team constantly gauges employee effectiveness and identifies areas where additional support or training may be required. 

‘’It's been truly rewarding to witness our company's remarkable journey and the significant strides we've made - our growth has been so impressive. However, what sets us apart is our unwavering commitment to nurturing our employees' talents and skills. The opportunities for professional development, mentorship, and training have been instrumental in my own growth and success within the organisation.’’ - Mithrika Ekanayake (Deputy General Manager - Conveyancing) 

As Mûve's journey unfolds, the firm's relentless pursuit of excellence and customer-centric innovation will propel it towards its goal of becoming one of the top three conveyancing firms in the UK by 2025. With growth comes the need to bring in dedicated talent into the team. According to Nishel Darius (Deputy Manager – Human Resources), ‘’Back in the early days, finding top-tier talent was like searching for a needle in a haystack. We had to hunt, network, and dig deep to attract the best candidates. But today, our growth and reputation have created an incredible pipeline of talented individuals eagerly waiting to be interviewed. It's a testament to our success and the incredible team we've built.” 

Mûve’s Colombo operation employs over 300 people, with an additional 70 in the UK. There are multiple job openings for Conveyancers, Relationship Managers, Tele Sales Associates and other key roles. For individuals wishing to join a forward-thinking organisation and make a significant impact for their own careers, visit Mûve's official website - https://Mûvecolombo.com/work-at-Mûve