DFCC Bank-Pensions Department deliver hassle-free life certificate verification

Progressing social inclusion and service accessibility, DFCC Bank has partnered with the Pensions Department to introduce a biometric-enabled life certificate verification system for pensioners. 

The initiative enables the eligible pensioners to complete their annual life certificate process via fingerprint authentication, eliminating the need for physical documentation or repeated in-person visits.

The biometric system reinforces DFCC Bank’s commitment to national progress through practical innovation and social responsibility. It enhances security and ease of use, reduces the risk of fraud, ensures accurate identification and allows pensioners to fulfil their obligations in a secure, familiar banking environment. The solution fully integrates DFCC Bank’s broader digital ecosystem and complements the existing pensioner-focused offerings such as the Garusaru Loan programme. To ensure maximum accessibility, DFCC Bank has equipped 30 branches across the island with biometric machines, prioritising areas with high concentrations of pensioners. The service is available to individuals who retired after 2016 and have registered their biometric data with the Pensions Department.

DFCC Bank Senior Vice President and Head of Retail and Business Banking Aasiri Iddamalgoda stated, “We understand the value of making essential services easier and more accessible for all Sri Lankans, including our pensioners. This biometric verification service simplifies an important process while respecting our senior customers’ time, preferences and independence. It is one more step in our ongoing effort to combine practical innovation with a deep human approach to banking.” This initiative brings added convenience, safety and peace of mind to a respected segment of Sri Lankan society, many of whom face logistical and physical challenges in fulfilling the mandatory verification requirements. It also aligns with the government’s digitalisation agenda, demonstrating how the financial sector can actively support inclusive public service transformation.

DFCC Bank is helping to build a more inclusive, respectful and forward-looking financial services landscape by ensuring that senior citizens are not left behind in the digital shift. This also reflects the bank’s wider ethos of being the easiest bank to work with—delivering solutions that are transparent, approachable and designed around real needs.