Sat, 24 Jul 2021 Today's Paper

ATM failure creates chaos

25 September 2012 01:30 pm - 6     - {{hitsCtrl.values.hits}}

A A A

An island wide ‘Software Failure’ on Automated Teller Machines (ATMs) of a leading state commercial bank on Monday put thousands of clients in difficulty as they could not draw cash from the ATMs.

The Daily Mirror was inundated with complaints from clients of the bank that they could not draw cash from their accounts using ATMs.  

The situation was further aggravated as Monday and Monday was a monthly pay day in  state and private sector institutions. Customers were seen desperately attempting to withdraw money from ATMs at many parts of the country.

“I tried to withdraw Rs. 5,000 from my account this afternoon from the ATM located at the Foreign Employment Bureau premises but I got only the payment slip, not money. I also found to my horror that Rs. 5.000 had been deducted from my account,” Sujith Lokuliyana of the Central Environment Authority said.

However, a senior official of the bank told Daily Mirror on condition of anonymity for obvious reasons that the error found in the bank’s software system had been attended and corrected.

“Yes, we admit that there was a ‘Software Failure’ in our ATM network in the country and we immediately corrected it after we found the error,” the official said.

He stressed that the bank has taken measures to ensure that not a single client would be affect from the Software Failure and their accounts would be readjusted and deducted amounts would be paid promptly. (Sandun A. Jayasekera)
See Kapruka's top selling online shopping categories such as Toys, Grocery, Flowers, Birthday Cakes, Fruits, Chocolates, Clothing and Electronics. Also see Kapruka's unique online services such as Money Remittence,News, Courier/Delivery, Food Delivery and over 700 top brands. Also get products from Amazon & Ebay via Kapruka Gloabal Shop into Sri Lanka.

  Comments - 6

See Kapruka's top selling online shopping categories such as Toys, Grocery, Flowers, Birthday Cakes, Fruits, Chocolates, Clothing and Electronics. Also see Kapruka's unique online services such as Money Remittence,News, Courier/Delivery, Food Delivery and over 700 top brands. Also get products from Amazon & Ebay via Kapruka Gloabal Shop into Sri Lanka.

 

  • Nodrog Wednesday, 26 September 2012 12:55 AM

    Well these things happen. Good that the bank owned up and will rectify matters instead of avoiding the blame.

    Gonibilla Wednesday, 26 September 2012 01:16 AM

    They are only machines and machines break down now and again. If this happens often then it's a matter for concern.

    Gadzooks Wednesday, 26 September 2012 01:37 PM

    Yes, machines do break down; and I hope my bank restores the 32 k I tried to withdraw to pay the monthly bills and have money for a business trip.

    peeda mossa Wednesday, 26 September 2012 02:02 PM

    In the olden days, when mostly only fathers were the wage earners, the mothers who attended the household chores, had an ATM which never failed. The fathers' pocket !!

    Steve Wednesday, 26 September 2012 03:37 PM

    what is the bank?

    Citizen Wednesday, 26 September 2012 10:16 AM

    Nice to see some sensible comments here instead of the usual blaming of govt, western society, or whatever.
    These things happen, it's about mitigating risk to stop future occurrences again. I'm sure the bank is suitably embarrassed and will address this issue ASAP.


Add comment

Comments will be edited (grammar, spelling and slang) and authorized at the discretion of Daily Mirror online. The website also has the right not to publish selected comments.

Reply To:

Name - Reply Comment


Basil Rajapaksa’s catch 22 situation

Sri Lankan politics has been a good deal of family business. It was not even

“This govt. printed Rs. 880 billions”

This is the roadmap of Zimbabwe

“We are on the cusp of a mothers-led movement for better birth rights in Sri Lanka” – Kanya D’Almeida

Writer Kanya D’Almeida became the first Sri Lankan to win the ‘Commonweal

Two diametrically opposite shows in a military regime

On July 8 (Thursday) we saw diametrically opposite results because the securi



See Kapruka's top selling online shopping categories such as Toys, Grocery, Flowers, Birthday Cakes, Fruits, Chocolates, Clothing and Electronics. Also see Kapruka's unique online services such as Money Remittence,News, Courier/Delivery, Food Delivery and over 700 top brands. Also get products from Amazon & Ebay via Kapruka Gloabal Shop into Sri Lanka.