Through listening to customers and incorporating their feedback in product design, Cathay Pacific Airways was voted “World’s Best Business Class” in the annual Skytrax World Airline Awards™ programme, in which more than 18 million airline passengers from across the world picked their choices.
Cathay Pacific Chief Executive John Slosar said: “This year’s award becomes even more meaningful as our new Business Class is a genuine collaboration between our customers and our own team. The customers know best. This is why in designing the business class product we talked to our customers, listened to their feedback, and then incorporated those features they told us would provide them with the optimal balance of productivity, comfort, and privacy. This is a seating environment truly designed by the people who use it. When it comes to evaluating our products, again the customers know best. They are the users and I am delighted to hear from them that we are delivering industry-beating products and services.”
“Of course the best seat would be just a seat were it not complemented by outstanding service,” he continued. “People do make an airline - and this is not just an advertising slogan. They are the winning element that can’t be easily replicated and we’re fortunate that, on the ground and in the air, we have the industry’s best people serving our customers. For us, it is a great privilege to bring this award to Hong Kong. Hong Kong is our home and our customers here deserve the best. I also think this award is a testament to the energy and ingenuity of our great city. It is a true honour for Cathay Pacific to stand on the global aviation stage and show the world what can be achieved in Hong Kong.”
“My thanks go to the many, many Cathay Pacific staff who make possible our award-winning service. And special thanks to our loyal passengers who helped us design the new cabin and those travelers everywhere who on a daily basis make it possible for us to bring the world to Hong Kong and to bring Hong Kong to the world,” he added.
As passengers enter the cabin, they immediately appreciate the sense of space and openness. Clean, sculpted lines define private seats with direct aisle access. Abstract patterns, richly woven fabrics, fresh-cut orchids and original artwork harmonise to create a warm, premium residential feel.