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Commuters can complain about SLTB service

3 August 2011 09:58 am - 11     - {{hitsCtrl.values.hits}}

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The Transport Ministry said today commuters who wished to complain about any shortcomings in the service provided by the SLTB could call the SLTB hotline 011-7555555 or its inspection unit or the nearest police station.

Deputy Transport Minister Rohana Dissanayake said the SLTB received more than 150 complaints a day from commuters about conductors who do not issue tickets, who do not give the proper balance, about bus conductors who misbehave and the irregularity or sudden cancellation of bus services.

“Bus commuters should direct their complaints to the authorities so as to ensure that their grievances are addressed properly and that the bus drivers and conductors are held accountable for their incompetence,” the deputy minister said.

He said the support and cooperation of commuters was essential if the service quality was to be improved. (By Olindhi Jayasundere)

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  Comments - 11

See Kapruka's top selling online shopping categories such as Toys, Grocery, Flowers, Birthday Cakes, Fruits, Chocolates, Clothing and Electronics. Also see Kapruka's unique online services such as Money Remittence,News, Courier/Delivery, Food Delivery and over 700 top brands. Also get products from Amazon & Ebay via Kapruka Gloabal Shop into Sri Lanka.

 

  • prabath Wednesday, 03 August 2011 10:08 AM

    Publish a number to complain against Private Operators

    Ramesh Wednesday, 03 August 2011 10:28 AM

    From what time to what time this service is available? Will they issue a complaint number? Will they inform the complainant once an action is been taken? How this is going to work? Please explain us...

    Srilal Wednesday, 03 August 2011 10:35 AM

    Hope this is a working number and you are not required to submit a writtem complaint as in the case of latest petrol fiasco

    Anushka Wednesday, 03 August 2011 11:27 AM

    It's the private buses we need to complain about. SLTB is a hundred times better compared to them

    Labby Wednesday, 03 August 2011 11:31 AM

    What about the severe shortcomings in the private bus service, isn't anyone concerned about rectifying them?

    KMR Thursday, 04 August 2011 04:52 AM

    Introducing a card system to pay bus fare will solve most of these problems.

    thameem Thursday, 04 August 2011 05:18 AM

    please appoint a unit to investigate about the misconduct of private buses. These buses should follow time shedule. Some buses takes 120 minitues to travel kandy to kurunegala (40 km distance). We face severe inconvenience by this

    sulaiman Wednesday, 03 August 2011 12:02 PM

    give another Tphone no to complain about this unit I have good
    expearience No one answer Even answered no action has taken It is real waste They also sing with us telling usual
    problems of ctb It will not bring any benefit either to travellers or
    SLTB

    sham Wednesday, 03 August 2011 12:20 PM

    My Complaint is THE BUSES ARE WAY TOO BIG FOR THE SKINNY ROADS OF SRI LANKA...... pls change the suppliers

    Regards
    BusRider

    zulfi Thursday, 04 August 2011 09:50 AM

    Please start GOVERNMENT OWNED transport service like which is available even in Chennai. Really the bus service will show the beauty of our country. The private bus service will be the ugliest- reckless and having dirtiest buses mostly in the capital.

    xlntgson Thursday, 04 August 2011 10:13 AM

    sms- without reply like election propaganda, e-mail- to delete as spam, phone voice calls are always short and cut short, no avail, 'the number is busy, try later'


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See Kapruka's top selling online shopping categories such as Toys, Grocery, Flowers, Birthday Cakes, Fruits, Chocolates, Clothing and Electronics. Also see Kapruka's unique online services such as Money Remittence,News, Courier/Delivery, Food Delivery and over 700 top brands. Also get products from Amazon & Ebay via Kapruka Gloabal Shop into Sri Lanka.