The Transport Ministry said today commuters who wished to complain about any shortcomings in the service provided by the SLTB could call the SLTB hotline 011-7555555 or its inspection unit or the nearest police station.
Deputy Transport Minister Rohana Dissanayake said the SLTB received more than 150 complaints a day from commuters about conductors who do not issue tickets, who do not give the proper balance, about bus conductors who misbehave and the irregularity or sudden cancellation of bus services.
“Bus commuters should direct their complaints to the authorities so as to ensure that their grievances are addressed properly and that the bus drivers and conductors are held accountable for their incompetence,” the deputy minister said.
He said the support and cooperation of commuters was essential if the service quality was to be improved. (By Olindhi Jayasundere)