to proceed on his journey and after online processing by the motor engineers of Asian Alliance Insurance, the value of the approved claim is informed via phone to the customer within minutes.
Director/CEO Asian Alliance General Insurance Ramal Jasinghe and Asian Alliance Insurance PLC Managing Director Iftikar Ahamed handing over the first ‘Click2Claim’ policy to K.G. Gowsikk to mark the launch of Sri Lanka’s first motor insurance mobile claim app
On acceptance of same by customer, arrangements are made to collect the cheque on the following working day, alternatively, the customer will receive an SMS allowing him to collect cash from the nearest ATM. Click2Claim abbreviated as C2C, will be available from 7:00 a.m. to 7:00 p.m., for all seven days of the week.
Speaking about this latest innovation Asian Alliance Insurance Managing Director Iftikar Ahamed said, “We have set our sights on trailblazing innovation with a view to providing our customers with unparalleled value and convenience and expect to break the sound barrier in motor insurance, with our Click2Claim product. We have a number of further initiatives in a similar vein that have been lined up that have the entire Asian Alliance Insurance team all excited and raring to go.”
Creating convenience and delivering innovation is nothing new at Asian Alliance Insurance where the company recently became the first insurer in the country to allow their customers to purchase motor insurance within 10 minutes via their novel ‘Drive Thru’, concept that is located at the flagship Ward Place office in Colombo 7. Customers only have to provide a copy of the vehicle registration and their national identity card via the Drive Thru to purchase insurance, avoiding any other hassles. The facility also caters to renewal of motor policies, even allowing the annual revenue license to be obtained at the same time, facilitated through ‘365 Day Insurance’ that is open on holidays as well. centre number of Asian Alliance Insurance for intimating an accident.
After intimating the accident, the customer logs in on his phone with his details and is directed to five mandatory clicks or photographs that need to be made. These include the driver’s license, accident damage, a landmark nearby, photograph of driver and damage caused to the third party.
On completing these Clicks, the customer sends these pictures to Asian Alliance Insurance, who will call back in minutes to confirm that they have the required details.
The customer is then requestedAsian Alliance Insurance announces the introduction of its ‘Click2Claim’ motor product that is expected to revolutionize motor insurance in the country.With a simple Click2Claim, motor customers will be able to intimate their claims to Asian Alliance, avoid any inconvenience associated with an accident and promptly be informed of their claim settlement.
Asian Alliance Insurance is trailblazing a wave of innovation and technology that is expected to deliver widespread convenience to customers whilst improving processing speed and capacity that will set the platform for huge organisational efficiencies as the scope of business operations increase.
Modern technology is enabling the delivery of simple and efficient solutions to customers and Click2Claim is one such product that is facilitated through the use of ever - growing smartphone usage.
Asian Alliance motor customers will need to download the Click2Claim application on their smartphones that will be initiated when purchasing a motor policy, through a welcome call from Asian Alliance Insurance. The application automatically opens into the call
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