SLT-Mobitel with Foreign Affairs Ministry unveils Lankakonect app

• It acts as a digital bridge for Sri Lankans overseas

SLT‑Mobitel, in collaboration with the Foreign Affairs, Foreign Employment and Tourism Ministry, has officially launched the Lankakonect mobile application. 

Unveiled recently at Cinnamon Lakeside Colombo, the app represents a significant breakthrough in the nation’s digital transformation journey. Acting as a complaint management platform for Sri Lankans living and working abroad, the Lankakonet app eases their ability to raise and track grievances with the relevant authorities.  

Developed by SLT-Mobitel for the ministry’s Consular Affairs Division and Sri Lanka Bureau of Foreign Employment (SLBFE), the app offers Sri Lankan overseas citizens and migrant workers worldwide a secure platform to register, submit and track complaints covering employment contract violations, abuse, unpaid wages, whereabouts of loved ones and other concerns in Sinhala, Tamil and English. 

By moving the process online, the Lankakonect app removes long waits and unnecessary travel, allowing grievances to be raised anywhere, at any time. Domestic workers, ranking high among the most vulnerable, can escalate urgent concerns immediately. Upon lodging a complaint, the officials from the SLBFE and Consular Affairs Division can access the system online and begin working to resolve issues on behalf of the petitioner. 

Each complaint can be tracked in real time through its full lifecycle, providing the users live updates, with management viewing progress. Furthermore, it allows the ministry to offer a holistic view of the complaint resolution’s progress. 

The launch was graced by the senior officials from the Foreign Affairs Ministry and representatives of the SLBFE. International partners, including the UN’s International Labour Organisation, which supported the initiative as a Technical Partner, were also present. 

The project builds on the preceding digital efforts of the Kuwait Embassy whose advanced client management system enhanced the convenience and efficiency of services for expatriates visiting the embassy. Powered by SLT-Mobitel, Lankakonect stands as a parallel digital transformation, establishing a national platform that extends this innovation to citizens worldwide.  

In 2025, Sri Lankan overseas workers contributed a record US $ 8.07 billion in remittances to the national economy, highlighting the vital role they play in sustaining families, strengthening communities and powering the country’s development. The app is designed to honour their contributions and keep them connected to their motherland, wherever they may be.  

Through the Lankakonect app, SLT‑Mobitel has reaffirmed its commitment to the government’s vision of a fully digitised Sri Lanka where technology signifies progress in service of the people. 

The launch at the Foreign Affairs Ministry signals Sri Lanka’s broader push to bring overseas mission services online, strengthening ties between embassies and expatriate communities and reinforcing national identity and belonging for every Sri Lankan abroad.