SLISM to lead CX revolution with AI-focused CXM Conference 2026

The Sri Lanka Institute of Service Management (SLISM) announced it will host the CXM Conference 2026 on February 11, 2026 at the Cinnamon Life, Colombo. Under the theme “CX Revolution: AI, Personalization, and Beyond”.

This conference will bring together industry leaders, CX strategists, technology innovators, and business executives to explore the advantages of the transformative power of artificial intelligence, data analytics, and hyper-personalization in redefining how organizations create and deliver real customer value.

This event will feature addresses from global thought leaders, in-depth expert panel discussions, and interactive workshops. Participants will gain insights into emerging CX trends and have opportunities to network with the leaders in shaping the future of service excellence.

Speaking about the strategic vision for the event, SLISM CXM, Conference Chair 2026 Nishantha Gunasekara, said, “We are at a turning point where technology and humanity converge in customer service. The CXM Conference 2026 will emphasise on how organizations can harness AI and automation to create meaningful and personalized experiences, while still maintaining the human touch that builds trust and connection.”

Sharing his innovative vision, SLISM President Yasa Karunarathne said, "We believe that as the apex body, our primary duty is to lay the foundation. That's why the CXM Conference 2026 is so crucial—it will equip local corporates to harness technology not at the expense of human connection, but to enhance it, creating a new paradigm of authentic customer engagement."

SLISM invites organizations, corporate partners, and professionals to participate in this event. The institute offers high-impact visibility and engagement opportunities through several sponsorship tiers, including Platinum, Gold, Silver, and Supporting Partner categories.