Abans Service Teams provide free services to households affected by cyclone Ditwah

As Sri Lanka continues its recovery from the severe flooding caused by Cyclonic Storm Ditwah, which began on October 28, the Abans Group has reaffirmed its commitment to stand shoulder-to-shoulder with affected families and communities across the island.

Recognising the uncertainty and disruption faced by households during this period, the Abans Service Division, supported by teams across the Group, mobilised an island-wide assistance initiative focused on safety, reassurance, and practical support. This effort reflects Abans’ belief that its responsibility to the nation extends well beyond business operations.

Through coordinated internal collaboration, Abans implemented a structured response mechanism to ensure timely assistance. 

Customers were encouraged to contact the dedicated service hotline, enabling service teams to record details of damaged appliances and plan targeted support. In parallel, customers were advised to bring affected small appliances to their nearest Abans service centre or showroom for inspection and servicing.

To date, nearly 2,000 service requests have been received, with a significant number already successfully completed, involving cleaning, servicing, and repair of household appliances. These services have reached homes across Colombo and Greater Colombo, as well as the North-Western, North-Central, Central, Eastern, Uva, and Sabaragamuwa Provinces, including areas such as Kaduwela, Kolonnawa, Kotikawatta, and Gampola.

Throughout this initiative, customer safety has remained paramount. Abans has advised customers not to operate appliances until they have been inspected by qualified technicians, helping to prevent electrical hazards and further damage. To meet urgent needs, Abans’ in-house technicians and authorised service teams have worked extended hours, including weekends and public holidays, ensuring continuity of service during challenging conditions.

As part of the relief effort, all inspection visits and labour charges were provided free of charge, while replacement parts were offered at concessionary rates where repairs were required. Appliances deemed beyond economical repair were guided towards special trading options; all in a sincere effort to ease the burden on families and provide practical relief during a time of distress. In many instances, service teams also assisted with cleaning and basic servicing prior to reactivation, including for non-Abans appliances, reflecting the Group’s genuine, people-first approach.

Despite logistical challenges such as damaged road networks, restricted access to high-risk areas, and intermittent power and water supply, the Abans service teams have remained steadfast in their commitment to accommodate every request, adapting with resilience and care to ensure support reaches those in need.

Guided by empathy and professionalism, Abans service personnel have approached each household with patience and understanding, mindful of the emotional and practical pressures faced by customers during this period. Extended operations and additional support measures will continue until all service requests are addressed, ensuring that no customer is left behind.

During times of adversity, the Abans Group’s objective remains clear: to ease the burden on families, restore a sense of normalcy, and reassure communities that they are not alone. Abans remains honoured to serve the nation in moments that matter most, guided by responsibility, compassion, and care.

Driven by its purpose of Empowering Lives, Abans remains committed to supporting the nation through meaningful action when Sri Lanka needs it most.