Police issue urgent guidelines amid surge in lost and stolen mobile phones in 2024–2025

Colombo, Feb. 11 (Daily Mirror) - In response to a significant increase in complaints regarding lost and stolen mobile devices, the Sri Lanka Police has issued a comprehensive set of directives to the public. 

Highlighting the sensitive nature of personal data, including private photographs, digital identities, and messages, Police Spokesman ASP F.U. Wootler said that failing to secure a lost device could lead to owners being victimised repeatedly if their information falls into the wrong hands.

“When this mobile phone is lost or taken by a third party, it could be misused. At the end of the day, whilst being the complainant, you will be a victim again and again,” he said.

Police statistics revealed that in 2024, more than 2,800 phones were reported lost or unattended, while 928 were confirmed stolen. In 2025, 2,355 phones were reported lost and over 1,000 stolen devices were recovered, indicating that the trend remains a serious concern.

The spokesman urged users to immediately deactivate their SIM cards by contacting their service providers if their phones are lost. He warned that any delay could allow criminals to misuse the SIM for unlawful activities, for which the registered owner may be held responsible.

Users have also been advised to dial #06# to obtain their 15-digit International Mobile Equipment Identity (IMEI) number and keep a printed copy safe, as this number is required when lodging a police complaint.

ASP Wootler said that complaints regarding lost devices should be submitted through the online “iNeed” system at https://ineed.police.lk, which assists investigators in tracking lost phones across the country.

The police also issued a stern warning to those purchasing second-hand phones from unauthorised sellers or finding lost property. 

Buyers are advised to use the "I-Need" app to verify if a phone is genuine, as possessing stolen property carries a potential three-year prison sentence.

Furthermore, failing to hand over a found device to the police can result in charges of criminal misappropriation, punishable by up to two years in prison and a fine. 

ASP Wootler urged the public to adhere to these directives to ensure a safer digital environment for all.