CAA conducts 21,000 raids, collects Rs. 285 million in 2025

In 2025, the Consumer Affairs Authority (CAA) carried out 21,000 market raids across the country, resulting in fines of Rs. 285.5 million, as part of efforts to enforce consumer protection laws and promote fair trade practices.  

During the year, 21,000 cases were filed against traders violating regulations, and 223 samples of food and non-food products were tested, including rice, coconut oil, canned fish, steel wire, cosmetics, and liquid milk.  

The 1977 Consumer Complaints Hotline handled 5,002 complaints, resolving 3,805, a 76% resolution rate. 

The Authority also investigated 98 complaints related to market competition.  

CAA issued six gazettes regulating markets, including maximum retail prices for rice, drinking water, and canned fish, and reducing polythene use. In addition, 1,179 awareness programmes reached nearly 120,000 people.