Total customer satisfaction – The missing factor : It is the best of times for the customer; it is

Customer relationship management (CRM) has gained widespread popularity in the business community for several reasons. 

SASA delegation meets Amunugama

A delegation of the Sri Lanka Administrative. Service Association (SASA) met Dr. Sarath Amunugama for a discussion recently.

ComBank supports ‘Ransalu’ loyalty privilege programme for apparel sector

Sri Lanka’s apparel sector associates are to be supported by the country’s largest private bank with an exclusive debit card that confers special benefits

Top accounting body to introduce forensic auditing to combat fraud

Sri Lanka’s national standards setting body, the Institute of Chartered Accountants of Sri Lanka (CA Sri Lanka) is planning to introduce a programme in forensic auditing for its members...

Glut in apartments to cost formal hotel sector dearly

The glut in luxury apartments and the unregulated hospitality sector could cost the regulated hotels by as much as US $ 480 million by 2018...

ILO, Maga and NAITA hold Construction Craftsmen Certificate Awarding Ceremony

The ceremony for awarding certificates for 100 youth craftsmen who had successfully completed the 6 month long Construction Craftsmen training programme, 

Oil up, Japan stocks down as US fears hit dollar

AFP - Growing fears that global economic turmoil is seeping into the United States kept pressure on the dollar yesterday boosting 

No ‘draconian measures’ for Greece: Lagarde

The International Monetary Fund does not wish to slap “draconian measures” on hard-up Greece but wants more government progress on

Slow growth

Delivery workers move goods along a street in downtown Jakarta yesterday. Indonesia’s economy grew at its slowest pace in six years in 2015

Royal College past pupils to hold career development and leadership seminar

The Royal College Class of 72’ will again host the popular ‘Excellence in Action’ - a career development and leadership seminar, 

HNB sponsors World Wetlands Day Art competition

HNB’s CSR arm HNB Sustainability Foundation, under its CSR pillar ‘Care for Nature’, has sponsored the 2016 World Wetlands Day Art Competition organized by the Central  Environmental Authority, 

SLT partners with major ICT suppliers to enhance customer experience

Sri Lanka Telecom (SLT) recently signed agreements with six major ICT equipment suppliers to enhance the experience of its valued customers. 

Esoft Metro Campus offers scholarships to GCE A/L top scorers

In a magnanimous gesture, Esoft Metro Campus has made arrangements to offer six-month, short-term, full scholarships in 

German factory orders slip in December

AFP - German industrial orders, a key measure of demand for goods in Europe’s top economy, declined in December, 

Biz tycoons meet

Indian businessmen Cyrus S. Poonawalla (L) and Vijay Mallya speak as they attend the ‘Kingfisher Ultra Indian Derby 2016’ party in Mumbai on Thursday. AFP

China cracks down on illegal GM crops ahead of Syngenta deal

REUTERS: Chinese officials have issued warnings to seed dealers and farmers not to use unapproved genetically modified seeds in the country’s main crop belt, shortly after Greenpeace said it had found widespread GM contamination in corn.

CIMA launches 10th Corporate Partner programme

CIMA, the Chartered Institute of Management Accountants launched its 10th Corporate Partner Programme under the theme

Britain’s top restaurants ditch a la carte menus

AFP - In the name of reducing waste and freeing up chefs’ creativity, top British restaurants are doing away with long menus to give diners 

Iran-Japan biz talks

Iranian Economic and Finance Minister Ali Tayebnia (2nd L) speaks during talks with Japanese Foreign Minister Fumio Kishida (R), following a signing ceremony of an investment agreement in front of Japanese and Iranian business persons at the Foreign Ministry in Tokyo yesterday. Tayebnia is on a five-day visit to Japan. AFP

Singer Sri Lanka ventures into Executive Education with Singer Business School

Singer (Sri Lanka) PLC, one of the nation’s largest and most successful diversified companies recently forayed into the education sector,

Sri Lankan shares steady in dull trade

REUTERS: Sri Lankan shares ended steady yesterday in thin trading volume as investors awaited cues on the macro economy amid a rise in interest rates and as global economic concerns dented sentiment.

Truck maker Volvo offloads costs for big profit rise

AFP- Volvo Group, the world’s second-biggest truck maker, yesterday  reported a seven-fold increase in net profit, thanks mostly to a massive cost-cutting drive.

Large cruise liner to call at Hambantota port

Sri Lanka Ports Authority (SLPA) said that Hambantota Port is to  receive the biggest cruise ship, ‘MS Rotterdam’ tomorrow.  

JLanka partners workshop on photovoltaics

Setting a precedent in the field of photovoltaic technology, the faculty of science in the University of Kelaniya successfully conducted the third installment of its workshop series  on photovoltaics. 

US proposes to curb illegal fishing by tracing imports

AFP - Shrimp, swordfish, cod and crab are among more than a dozen types of seafood that would be subject to increasing scrutiny under a US plan to curb illegal imports, US officials said this week. The proposal announced by the National

SLASSCOM signs MoU with Dharmavahini Foundation

The Sri Lanka Association Software and Services Company (SLASSCOM) very recently signed a Memorandum of Understanding with LearnTV,

ABC Trade and Investments relocates A’pura showroom

The relocated Anuradhapura showroom of ABC Trade and Investments (Pvt.) Limited was ceremonially opened at No: 561/59, First Lane, 

Cinnamon’s city hotels hold Health Walk

In line with the Government’s National Sports and Physical Health Promotion Week initiative, Cinnamon’s city hotels – Cinnamon Grand, Cinnamon Lakeside and Cinnamon Red – organised a ‘Health Walk’ for their associates recently.

Unilever’s Knorr to hold ‘Gastronomic Symphony’

To add another dimension to its culinary expertise, Knorr - Unilever’s culinary brand - schedules to hold ‘Gastronomic Symphony’ orchestrated by Jehan Aloysius on February 26 and 27 collaborating with Cinnamon Grand.

Willpower Group introduces toilet seat sanitizer spray

Willpower Group (Pvt.) Ltd, Sri Lanka’s leading and reliable supplier of sophisticated and high-quality industrial water treatment chemicals, preventive maintenance chemicals,