SANASA Life Insurance launches renewal app

SANASA Life Insurance continues to enhance its digital footprint through innovative solutions and the launch of a new mobile application for renewal officers has hit a highpoint in the development of in-house digital initiatives. 

CEO Nuwanpriya Gunawardena said, “This technological innovation has a direct bearing on streamlining our operational activity. A mobile application such as this is not only about enhancing our digital competencies but its main objective is enabling the renewal officers to offer better and optimised services to their clients.”

This strategic initiative is aimed at enhancing both client services as well as field operational activity. The app offers a host of features including a user-friendly interface that allows the renewal officers to access real-time client information and carry out faster policy renewals. In addition, the mobile app offers heightened security safe guarding personal information of clients.

“Being able to access client information, policy data and provide personalised service while visiting clients via this mobile app, the renewal officers save time and effort, thereby improving efficiency of the overall process,” said Gunawardena. 

A unique feature of the app is Geo-tracking. This allows the supervisors to monitor their teams in real time. Route maps define each renewal officer’s area and prevent unnecessary overlapping such as multiple visits to the same client.