Hapag Lloyd Lanka recognised as an industry leader

Deputy General Manager Europe and Mediterranean Sectors Kirk Baldsing receives Best Customer Service Provider award from Advisor to President on Maritime, Ports and Logistics and Sri Lanka Ports Authority Chairman Dr. Parakrama Dissanayake

• Wins multiple Customer Service Awards

At the awards ceremony organised by the Institute of Chartered Shipbrokers (ICS) (UK) – Sri Lanka Branch, Hapag‑Lloyd Lanka, a subsidiary of Aitken Spence PLC and the local representative of Hapag‑Lloyd AG, Hamburg, was recognised with two Customer Service Awards for excellence in the Europe and Mediterranean trades. 

Founded in 1911 and granted a Royal Charter in 1920, the Institute of Chartered Shipbrokers (ICS) (UK) is dedicated to promoting professionalism across the international maritime industry. 

Hapag-Lloyd Lanka Vice President Lalith Witanachchi stated, “Winning the Best Customer Service Provider award for the Europe sector for six consecutive years, along with the Mediterranean sector award, reflects our continued focus on customer-centric service delivery. Our approach has been to consistently align our operations with the evolving customer expectations, while investing in capacity building for our staff through partnerships with professional bodies. This has enabled us to foster a strong learning culture within the organisation, ensuring continuous development and service excellence. Furthermore, our close alignment with the strategic direction of our principals has been instrumental to delivering consistent and sustainable performance.”

Hapag-Lloyd Lanka Assistant Vice President Dr. Geeth Kumarasinghe added, “These recognitions underscore the progress we have made through our ongoing transformation initiatives. Over the past year, we have strengthened our operational capabilities through the implementation of a CRM platform, enabling enhanced customer engagement and service visibility. In addition, the introduction of extended working hours has allowed us to better support our customers’ dynamic requirements. These initiatives, along with continuous process improvements and the strong organisational culture shared between Aitken Spence and Hapag-Lloyd AG, have been instrumental in driving our performance.”

Hapag-Lloyd AG is one of the world’s leading container shipping lines headquartered in Hamburg, Germany and is ranked among the top five global liner shipping companies. The company operates a large container fleet and was recently recognised as one of the top five mainline operators at the Colombo Port Awards Ceremony.