Hotline introduced for public complaints on essential services

Colombo, Dec. 6 (Daily Mirror)- The Office of Commissioner General for Essential Service has introduced the hotline number 1904 to facilitate public complaints related to accessibility of essential services.

The public can now use the hotline 1904 to report issues connected to:

• Electricity supply

• Fuel distribution

• Hospital and emergency medical services

• Public transport and logistics

• Water supply and sanitation

• Food and essential commodities

• Telecommunications and ICT services

• Irrigation and other essential public services declared under Gazette Extraordinary No. 2464/29

This initiative has been launched to ensure timely response, better coordination, and efficient resolution of complaints received from citizens during emergency situations or service disruptions.

All calls to 1904 will be received at the CGES Operations Centre, where complaints will be verified, prioritized, and directed to the relevant sectoral response teams for prompt action.

The Office of the Commissioner General of Essential Services requests the cooperation of all citizens to use the hotline responsibly and to provide accurate information to facilitate swift resolution.