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Dial 1987 for CEB

22 March 2016 03:44 am - 11     - {{hitsCtrl.values.hits}}

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The Ceylon Electricity Board had activated a new hotline (1987) in response to charges that the CEB emergency lines were out of order during a crisis, the Ceylon Electricity Board said yesterday.

Residents of Dehiwela and Mount Lavinia were doubly inconvenienced this week when calls to 0114418418, the number for Interruptions to Electricity Supply, went unanswered.

The calls, which were answered by a voice machine directed callers to check their trip switches and pay the electricity bills to avoid any inconvenience before disconnecting.

When the Daily Mirror contacted the CEB Western Province South One, Deputy General Manager Rohan Seneviratne denied possibilities of phone calls being unanswered.

“There are three phone operators working on 14 lines and it was impossible to answer all calls that are made to us,” he said.

“But many of the callers hold on until our representative is free to come to their assistance or we call them back,” he said.

However, Seneviratne said he would look into the matter and confirm there were no technical errors.

When contacted, CEB Chairman Anura Wijeypala said a number of public servants, who worked the night shift were not present at their posts or simply did not do their work properly.

“We don’t know what happened here but we have introduced a new hotline (1987) to ensure customers are able to contact us at any time,” he said. (Yohan Perera)

  Comments - 11

  • Premalal Tuesday, 22 March 2016 06:43 AM

    Technical faults in the power plant, technical faults in transformers, technical faults in transmission networks and now technical faults in CEB telephone lines.

    lokaya Tuesday, 22 March 2016 07:20 AM

    Call back from CEB Yeah right. via DM Android App

    Sharon Tuesday, 22 March 2016 07:28 AM

    We dont want an efficient way to know reason for failure. But an efficient way to not to have the failure. via DM iOS App

    S_Senanayake Tuesday, 22 March 2016 08:28 AM

    Wattala had a 5 hour power cut yesterday. Was informed by LECO that this is done haphazardly for load shedding.

    BV Tuesday, 22 March 2016 08:33 PM

    JUST IMAGINE THE PEOPLE WHO DONT ANSWER OUR CALLS SAY THAT THEY WILL CALL US BACK. via DM Android App

    san Tuesday, 22 March 2016 10:13 AM

    It should be 1950, and bring your candle light.

    mahinda Tuesday, 22 March 2016 11:13 AM

    What a bloody shame Wijepala is still there? As he promised he didn't resign. Another power failure will be occur soon. via DM Android App

    John Wednesday, 23 March 2016 04:13 AM

    The CEB always hangs out the phone during power cuts. Actually we have the right for compensation as CEB is not doing a free job for us. And we are paying monthly whether they have power cuts or not.. via DM Android App

    Philip Tuesday, 22 March 2016 11:35 AM

    1987. The same as the use by date of most CEB equipment!

    Nelum Fernando Tuesday, 22 March 2016 01:15 PM

    Hello 1987...Apita current naha.

    Indrapathy Tuesday, 22 March 2016 05:30 AM

    The CEB Breakdown reporting number 011 2498498 can NEVER be accessed during any breakdown.During the last long breakdown, the line was inaccessible for longer than the breakdown period. No line/s can be engaged for over SIX HOURS.Whenever there is a breakdown, big or small, the CEB staff either deactivate the telephone or keep the receiver off the hook. That is definite.There must be another easily accessible line to report this uncivilized behaviour of CEB staff.


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