SriLankan Airlines clarifies incident regarding UL 503

Colombo, May 03-  SriLankan Airlines has issued a statement addressing the recent incident involving Flight UL 503 bound for London, which was diverted to Vienna International Airport in Austria due to a medical emergency.

The airline confirmed that on May 1, 2024, Flight UL 503, carrying 272 passengers, was rerouted to Vienna due to a passenger requiring urgent medical attention.

Despite the initial diversion for medical assistance, the flight encountered further delays due to a technical issue, preventing it from reaching its destination, Heathrow Airport, before its scheduled closure at 22:00hrs London time.

Consequently, SriLankan Airlines made arrangements to reschedule Flight UL 503 for departure the following day. Passengers holding valid visas for Europe were provided with accommodation in Vienna during the interim period.

Flight UL 503 eventually resumed its journey on May 2, 2024, arriving in London at 21:30hrs, London time. However, due to the delay, SriLankan Airlines had to cancel Flight UL 504 from London to Colombo on May 1, 2024. Affected passengers were promptly notified, with those who had already checked in receiving hotel accommodations.

In light of the inconvenience caused, SriLankan Airlines extends sincere apologies to all affected passengers.