Mon, 22 Apr 2024 Today's Paper

Petroleum, lubricants: PUCSL introduces new system to handle grievances

13 December 2021 04:44 am - 0     - {{hitsCtrl.values.hits}}

A A A

The Public Utility Commission of Sri Lanka (PUCSL) has set up a mechanism to handle complaints and settle disputes in the petroleum and lubricants industry.

The PUCSL and the Ministry of Petroleum jointly introduced a statement of consumer rights and obligations, as well as a system to handle complaints and resolve disputes.

Minister of Energy, udaya Gammanpila said the public has raised concerns about substandard petrol, kerosene, and diesel for the past few months because they were unsure of who to complain to and who is in charge of overseeing the quality of these products.

He said because PUCSL is known as an independent regulatory body, passing over the task of quality control to the PUCSL will create a win-win situation for both the public and the petroleum service provider.

Director-general of PUCSL, Damitha Kumarasinghe added that the submission and settlement of complaints regarding petroleum and lubricants will be processed in two stages.

“The initial stage would be to settle complaints through service provider intervention.

However, if there is a disagreement, the second stage would be to find a solution through mediation by the service provider and perhaps the appointed regulator,” he said.

As a result, the PUCSL and the Ministry of Energy on Wednesday, December 1 made public the two statements detailing the dispute resolution method, as well as the paperwork that the consumer and the petroleum service provider would need to fill out.


Order Gifts and Flowers to Sri Lanka. See Kapruka's top selling online shopping categories such as Toys, Grocery, Kids Toys, Birthday Cakes, Fruits, Chocolates, Clothing and Electronics. Also see Kapruka's unique online services such as Money Remittence,Astrology, Courier/Delivery, Medicine Delivery and over 700 top brands. Also get products from Amazon & Ebay via Kapruka Gloabal Shop into Sri Lanka

  Comments - 0

Order Gifts and Flowers to Sri Lanka. See Kapruka's top selling online shopping categories such as Toys, Grocery, Kids Toys, Birthday Cakes, Fruits, Chocolates, Clothing and Electronics. Also see Kapruka's unique online services such as Money Remittence,Astrology, Courier/Delivery, Medicine Delivery and over 700 top brands. Also get products from Amazon & Ebay via Kapruka Gloabal Shop into Sri Lanka

Add comment

Comments will be edited (grammar, spelling and slang) and authorized at the discretion of Daily Mirror online. The website also has the right not to publish selected comments.

Reply To:

Name - Reply Comment




Order Gifts and Flowers to Sri Lanka. See Kapruka's top selling online shopping categories such as Toys, Grocery, Kids Toys, Birthday Cakes, Fruits, Chocolates, Clothing and Electronics. Also see Kapruka's unique online services such as Money Remittence,Astrology, Courier/Delivery, Medicine Delivery and over 700 top brands. Also get products from Amazon & Ebay via Kapruka Gloabal Shop into Sri Lanka