Pan Asia Bank-IBM collaborate to modernise technology landscape

From left: Pan Asia Bank Chief Information Officer Kanchana Devasurendra and IBM India and South Asia Managing Director Sandip Patel

IBM announced its collaboration with Pan Asia Banking Corporation PLC of Sri Lanka to modernise the bank’s digital infrastructure and deliver faster, more secure banking services across Sri Lanka.

To support future growth and 24/7 banking operations, Pan Asia Bank upgraded its technology infrastructure with advanced servers, artificial intelligence (AI)-powered observability for application monitoring and scalable data storage. These helped the bank enhance cloud readiness and provide real-time visibility into application performance— reducing downtime and improving customer experience.

Working with its business partner South Asian Technologies, IBM deployed the latest AI and hybrid cloud solutions, including IBM Power10 servers, IBM FlashSystem storage and IBM Instana for real-time, full-stack observability for application performance monitoring. 

The transformation has already delivered strong results:

• 40 percent boost in application performance
• 50 percent faster deployment of new services
• Improved uptime and lowered operational costs

With this modernisation, Pan Asia Bank is better positioned to meet the evolving needs of Sri Lankan customers and drive digital innovation in the banking sector.

“As part of our commitment to deliver impactful, innovative and responsible banking solutions to our customers and stakeholders, refreshing our technology systems that power our services was critical,” said Pan Asia Bank Chief Information Officer Kanchana Devasurendra.

“With its proven track record of helping banking institutions around the world digitally transform, it was a natural choice for us to adopt these solutions from IBM. We believe that this transformation will help us strengthen our customer relationships through better service delivery and accelerate our innovation capability.” 

IBM India and South Asia Managing Director Sandip Patel said, “Sri Lanka presents tremendous opportunities for digital transformation and we’re proud to collaborate with forward-thinking institutions like Pan Asia Bank in harnessing the power of AI and hybrid cloud. By combining the right system, software and services with the local expertise of our ecosystem partners, we’re helping Sri Lankan enterprises tackle complex challenges, unlock new possibilities and drive measurable business outcomes — ultimately contributing to the country’s broader economic growth.”