CPEX confirms resumption of TEMU deliveries across SL

• Temporary disruption caused by non-performance of a former local last-mile delivery partner 
• Nationwide deliveries officially recommenced on May 20, 2025

As Sri Lankan customers of TEMU are facing delays in receiving their parcels, CPEX Sri Lanka, an official delivery agent for the Chinese e-commerce company, affirmed the resumption of the dispatches.

While confirming a temporary disruption caused by the non-performance of a former local last-mile delivery partner during the first three weeks of May, CPEX shared that this delay affected the timely handover and tracking of TEMU parcels that had already arrived in Sri Lanka.

“We regret the inconvenience caused to the TEMU customers who have been waiting for their orders,” a CPEX spokesperson said. 

“The withheld parcels were returned to us in the early hours of May 20 and were immediately assigned to a new delivery partner for priority dispatch. Unfortunately, some packages were already withheld for nearly a month and the sudden stop of service by the former delivery partner resulted in backlog parcels not being timely delivered, which led to many customers’ dissatisfaction.”

The matter has received direct attention from CPEX’s global leadership in Hong Kong and its South Asia regional office. The CPEX Sri Lanka logistics team has since been working around the clock with new courier partners to resume deliveries efficiently and securely.

According to CPEX, nationwide deliveries officially recommenced on May 20, 2025, with tens of thousands of parcels successfully delivered to date. All eligible TEMU packages affected during the disruption have been dispatched from the CPEX warehouse by May 26 and the customers across Sri Lanka can expect delivery in the coming days, the company said.

CPEX urged the customers to check the status of their orders via the TEMU mobile app and remain alert to SMS updates and calls from the CPEX courier partners. If tracking appears unchanged, the package is likely queued for last-mile dispatch.