Mon, 15 Apr 2024 Today's Paper

SriLankan clarifies flight delays

25 February 2024 10:04 am - 24     - {{hitsCtrl.values.hits}}

A A A

Airline News| Aviation News| SriLankan Airlines

Colombo, Feb 25 (Daily Mirror) - SriLankan Airlines clarified that the delays experienced by passengers at the check-in counters in Bandaranaike International Airport during the early hours of the morning were due to temporary, unplanned operational conditions at the airport and not any form of trade union action.

The check-in counter operations have since stabilized and returned to normal. 

SriLankan Airlines extends apologies to any inconvenienced passengers and assures continued monitoring of the situation to prevent recurrence.


Order Gifts and Flowers to Sri Lanka. See Kapruka's top selling online shopping categories such as Toys, Grocery, Kids Toys, Birthday Cakes, Fruits, Chocolates, Clothing and Electronics. Also see Kapruka's unique online services such as Money Remittence,Astrology, Courier/Delivery, Medicine Delivery and over 700 top brands. Also get products from Amazon & Ebay via Kapruka Gloabal Shop into Sri Lanka

  Comments - 24

Order Gifts and Flowers to Sri Lanka. See Kapruka's top selling online shopping categories such as Toys, Grocery, Kids Toys, Birthday Cakes, Fruits, Chocolates, Clothing and Electronics. Also see Kapruka's unique online services such as Money Remittence,Astrology, Courier/Delivery, Medicine Delivery and over 700 top brands. Also get products from Amazon & Ebay via Kapruka Gloabal Shop into Sri Lanka
  • Mama Sunday, 25 February 2024 10:20 AM

    PLEASE SEND THE STAFF FOR TRAINING FOR DUBAI AIRPORT ALSO SEND THE MINISTER TO STUDY THE OPERATION OF DUBAI AIRPORT.

    Harsha Wijewardene Sunday, 25 February 2024 10:32 AM

    Corrupt chairman and corrupt minister are destroying the airline.

    DJ Sunday, 25 February 2024 04:21 PM

    Absolutely

    Tissa Fernando Tuesday, 27 February 2024 12:03 AM

    Yes they want to justify the sale and then sell at the lowest price by increasing their share of the deal

    Kabir Hashim Sunday, 25 February 2024 10:33 AM

    Worst airline ever, filled with politicians stooges mostly lazy and rude.

    Kumara Choksanada Sunday, 25 February 2024 10:35 AM

    Waste of paradise.

    Spartacus Sunday, 25 February 2024 11:11 AM

    Most staff are very lazy

    Fact Sunday, 25 February 2024 11:34 AM

    They aren't lazy but are like nursery school teachers who do things very slowly. You got to be there at least 4 hours before the departure time if the flights are early in the morning. Online Check in don't help much.

    State of paralize Sunday, 25 February 2024 01:01 PM

    Fly Srilankan at your own risk. There's no guarantee that you will fly on the booked day and time. Once you part with your money the deal is done. If you are affected by any chance sue them in EU or any other contry with law and order. Will ban them on enterring international airspace soon. The cases are piling up fast over here at ICAO.

    RR Sunday, 25 February 2024 01:50 PM

    NOBODY SEEMS TO BE INTERESTED IN DOING A GOOD JOB. SRI LANKAN IS HABITUALLY LATE

    Ram Sunday, 25 February 2024 01:58 PM

    Hand back to Emirates for efficient operation?

    DW (from UK) Sunday, 25 February 2024 02:07 PM

    Incorrect!!!!! The main cause is due to slowness. I have gone through checking counters in may major airports such as Sydney, Melbourne, London and Frankfurt. If you observe the officers at checking counters at those airports, you'll be impressed at their speed and efficiency where officers at the Bandaranaike International Airport are extremely slow. They operate at a snail speed. They are even too lazy to get out of their seat or even turn their seat. I suggest senior officers of Sri Lankan airlines go to those airports and spend some time observing the way officers at checking counters operate. Secondly, the area where the Sri Lankan airline checking counter is not equipped to hold a relatively large crowd. Instead of expanding the airport, they spent millions on building the Maththala airport. Shocking!!!!!!!

    Sunil Sunday, 25 February 2024 02:20 PM

    This is.. not the first time. In the past this was the story at BIA check in counters. Some counter staff trying to be over smart

    Rishan Sunday, 25 February 2024 02:52 PM

    If srilankan airline cannot manage the airline ,better give it to someone else who can run smoothly and make profit.... better give it to either Emirates, Qatar or Singapore Airlines....

    Jeanne Sunday, 25 February 2024 03:00 PM

    Over to you, Mr Nutbag!

    Budipala Sunday, 25 February 2024 07:04 PM

    Political involvement, bad management, bad planning. That's the reason for this catastrophe.

    A K M Tadjoudine Sunday, 25 February 2024 07:18 PM

    I have been travelling in and out of Colombo since 1990, no less than 150 times. In most cases the check in counters were effeciently manned. Except in some cases when too many departures are crammed in a short span of time that the check in counters are furthur stretched. However there is an urgency to expand the airport to accommodate the growing number of passenger and to hire and train workers to support the passenger growth.

    Janaka Tuesday, 27 February 2024 02:15 AM

    Yours is the most rational view. Thats the actual situation and no one so far bothered about the route cause !

    M vdp Sunday, 25 February 2024 07:59 PM

    Rude, overbearing and don't give a hoot about the passengers.

    ROHAN SAMUEL Sunday, 25 February 2024 08:44 PM

    No need to go far, just look at Bangalore Airport's Terminal 2, almost like any Middle East airport. Max check-in time is 10-15 minutes. Ground operations run by CELEBI a private entity. We in this country are like frogs in a well, do not want to progress and be efficient in our work ethic.

    Jude Monday, 26 February 2024 02:58 AM

    Ground the damn SRILANKAN AIRLINES!!

    Indika Jayadewa Monday, 26 February 2024 06:57 AM

    Srilankan airline counter delay was not temporary or random, it's happened every time when I was traveling through Srilankan airline, what I observed was this due to poor management, lack of training or deliberately they do it. I am frequently traveling, unfortunately for some destinations only option is Srilankan airline.

    B Bentele Tuesday, 27 February 2024 11:48 AM

    I agree, the only option Columbo to kochi is sri Lankan airlines at a very high cost for 1 hour flight. Also we cancelled in January trivandrum Columbo return within their 24 hours policy. Full refund. Flights actually cancelled within 12 hours of booking....... Guess what ?? Still no refund made....... Many emails sent !!! Not even a generic reply Tried to phone but over one hour waiting so give up...... Love sri Lanka but this airline really needs investments and training......... Keep passengers informed to save anxiety.......no information ever given out for 2 hr delays .......very sad

    Helen Dupleix Monday, 26 February 2024 07:56 AM

    Just finished a lovely holiday in Sri Lanka, only to be marred by departing at Bandaranaike International Airport. Absolute disaster waiting to happen if this is what to expect at Sri Lanka's main airport. People will die. There was no information displayed on the electronic boards that the check-in counter had had opened for UL604. Eventually I asked at Information counter and was told that the counter was open and we could go to any counter. We went to a manned counter, as did many others, but no-one processed any passengers. Eventually the staff member walked off and did not return. After some worried passengers demanded attention we were told only counters 11 upwards were open. We all went over there but the whole area was already crammed with too many people. There was no sense of order, no proper designated lanes and no-one helping. We moved about 15 cm after an hour or so. Passengers were getting angry, a woman was pushed over, voices were raised and plane delayed for 2 hours.


Add comment

Comments will be edited (grammar, spelling and slang) and authorized at the discretion of Daily Mirror online. The website also has the right not to publish selected comments.

Reply To:

Name - Reply Comment





Order Gifts and Flowers to Sri Lanka. See Kapruka's top selling online shopping categories such as Toys, Grocery, Kids Toys, Birthday Cakes, Fruits, Chocolates, Clothing and Electronics. Also see Kapruka's unique online services such as Money Remittence,Astrology, Courier/Delivery, Medicine Delivery and over 700 top brands. Also get products from Amazon & Ebay via Kapruka Gloabal Shop into Sri Lanka