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SriLankan Airlines issues apology for travel disruptions

24 December 2023 08:48 pm - 46     - {{hitsCtrl.values.hits}}


Colombo, Dec.24 (Daily Mirror) - SriLankan Airlines today extended apologies to customers affected by recent travel disruptions involving a series of cancellations and delays. 

The airline faced challenges as two Airbus A330 aircraft were grounded for several days during this busy period. One aircraft required an extended check, with a part replacement delayed due to a global supply shortage. The other experienced a burst tire incident in Paris.

Simultaneously, delays in receiving two spare engines and a newly leased A320 aircraft further strained the operational fleet, leading to unavoidable flight cancellations and delays. 

SriLankan Airlines acknowledges the inconvenience caused to passengers during the festive season and expresses regret for any disruption to travel plans.

The airline said they are working tirelessly to expedite travel arrangements for affected passengers. 

Looking ahead, significant improvements are expected in the coming days. The recently leased A320 aircraft has already been incorporated into the fleet, and two A320s are set to return to service with replaced engines in the next week. 

Additionally, a backup A330 from Air Belgium is scheduled to arrive this weekend, with the airline anticipating the return of both grounded aircraft.

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  Comments - 46

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  • Spartacus Sunday, 24 December 2023 09:23 PM

    Apologizing does not serve any purpose. Pay compensation and you will learn not to make mistakes again.

    Mk Sunday, 24 December 2023 09:35 PM


    ^%$#%#$%^$ Sunday, 24 December 2023 09:31 PM

    Customer : %$#%$#%# * *

    Downsize until New Planes are Added Sunday, 24 December 2023 09:39 PM

    Downsize the operation for now until all shortcomings are sorted out. If you go on like this, more customers will boycott the airline even after you get your act together. Remember, it’s difficult to get return customers after loosing them.

    D P P Prasad Sunday, 24 December 2023 09:45 PM

    This is due to the mismanagement and misappropriation of the this institution. One time this was called Our national carrier unfortunately now this is the worst airline in the world. During last two decades. Ruthless politicians and their cronies sucked the extract of this esteemed institution which was one time treated as one of the best airlines in the Asia Normally If our relatives and friends are flying while seeing them off we say Safe and happy journey But if they travel by Air Lanka we can’t utter that

    ANNECUNT Monday, 25 December 2023 01:09 AM


    Ram Monday, 25 December 2023 02:19 AM

    Airlines must always have a standby aircraft to fill in if any aircraft is unable to fly the same way as they have standby staff at all levels rostered. The time tables must be prepared keeping this in mind. When unfit people are in the top management these things happen

    sam silva Monday, 25 December 2023 04:36 AM

    get rid of vatti ammas who work as stewardesses recruited by pohottuwas - get rid of the pohottuwas bulls in management. air ceylon, air lanka were doing great until MaRaya spoilt it by breaking the link between emeirates and sri lankan.

    Citizen k Monday, 25 December 2023 06:42 AM

    Down size,totally agree with you.Return customers are the backbone of any business.Their recommendation is the best sales pitch.

    Mandayan Monday, 25 December 2023 07:00 AM

    The Airline was the first to be robbed and brought down by the Rajapakse family followed by the country. Both are beyond recovery!!

    Lionel Monday, 25 December 2023 07:01 AM

    People will have second thoughts in flying with an airline which has aircrafts with replaced engines and revamped parts. Life is too precious to take that risk. No amount of money can compensate that. It is a shame that this airline came to that. I know specifically the Australian leg is popular and profitable.

    Aussie Monday, 25 December 2023 07:18 AM

    Sri Lankan Supply chain disruptions from Covid onwards even now is nothing new. What’s needed is to make a good allowance time wise for delays. Wonder whether or not a case of too many cooks spoil the soup. As an expatriate Lankan, love to support the national carrier though do not take things for granted in this competitive world , if Sri Lankan wish to enhance the reputation.

    Always taking cheapest airline, Sri Lankan airlines best for now Wednesday, 27 December 2023 02:43 PM

    Sri Lankan is the regularly cheapest airline to Sri Lanka right now. Being late or cancel is nothing compared to accident. All the safety if delay, or cancel is fine, because I rather fly safe than suffer doom with unsafe on time airline, which Sri Lankan could be if they try to be on time all the time.

    RS Monday, 25 December 2023 07:22 AM

    More and more passengers now opting to fly on other airlines. No need to apologize just hand it over to a more capable operator.

    Ram Monday, 25 December 2023 07:23 AM

    When Air Lanka were changed to sri lanka air by our crook politicians all credits to national carrier lost.

    John Monday, 25 December 2023 07:34 AM

    Put a stop / take action, to that yapping yai yai actress who claims to be the face of Sri Lankan. Hilarious.

    Sobers Monday, 25 December 2023 07:44 AM

    It has become worse than our railways and CTB. Bad management and very unprofessional staff. Many staff manning the counter cannot even converse in English. Utter disgrace. Under the singaporeans Airlanka started very well, bad decision making by stupid politicians ruined the image and career.

    warren Monday, 25 December 2023 07:45 AM

    This could also be an act of sabotage by a particular nefarious group that wants to stifle the economic recovery and come to power. I do not need to say who. Their election symbol is the one that is useful and extensively used in "navigation".....

    Cherath Monday, 25 December 2023 08:03 AM

    Many factors contributing to the abysmal state. 1. From the moment an enterprise is brought under government, politicians load up all their supporters to superficial positions. 2. Like they do to all new buildings, neglect mandatory maintenance. 3. Lethargic attitude becomes the norm. 4. Corruption galore with contracted hotels and taxi companies.5. No proper stock maintenance or methodical re order culture. Like everything, the future is not bright, thanks to selfishness and greed.

    Nilmini Welivita Monday, 25 December 2023 08:10 AM

    Hand the Airline over to able bodied and able minded people like Namal or Dr. Rohitha Rajapaksa. They are the only ones capable of running the airlines.

    Sokrates Monday, 25 December 2023 08:26 AM

    Immediately after the crook MR expelled the British CEO of SriLankan (Emirates), I switched to other airlines. And as it turns out, I did the right thing. SriLankan is now an expensive junk airline that cares more about the pimples of its stewardesses than about the maintenance of its planes.

    DW (from the UK) Monday, 25 December 2023 08:26 AM

    All airlines including the highly reputable ones experience these things, which are beyond their control. The good news is that Sri Lankan airlines is one of the safest airlines in the world and they take safety very seriously. I have travelled on many other premium airlines and I know from experience that Sri Lankan pilots are highly skillful.

    Aircraft maintenance more important to safety Wednesday, 27 December 2023 02:45 PM

    For every pilot there are probably 5 or more technical people who service Sri Lankan airlines planes. The safety is from the excellent world standard work done to ensure planes work well. Any delays are completely understandable with the good prices Sri lankan is finally offering again. I would rather face cancel than be on plane with great pilot but one which will fall out of the sky trying to be on time.

    Jude Monday, 25 December 2023 09:07 AM

    Whose bright idea to keep flying the eternally money losing SriLankan airlines!???

    Namals father-the out law Monday, 25 December 2023 11:04 AM

    Working tirelessly to remedy the problems...with a can of beer in one hand and a cigarette in the other.

    M.saleem Monday, 25 December 2023 11:12 AM

    It seems to look like a sabotage by the corrupted officials in the srilankan airline to dealy and replacement of parts

    May Day Monday, 25 December 2023 11:52 AM

    Why not try flying with one engine instead of waiting for replacements.

    Sanmugam Nama Monday, 25 December 2023 02:26 PM

    I did fly SriLankan Airlines in Nov/Dec 2023 to Sydney and back to LHR. FORTUNATELY everything was fine. Being a Sri Lankan we especially SBFs should support it.

    Sangarapillai Tharmsrajsh Monday, 25 December 2023 09:01 PM

    Passengers travelling from faraway places to the airport by hiring vehicle and after entering into the airport only was sometime informed about the delay by hours or maybe days.

    Daily mechanical issues is Worrisome Tuesday, 26 December 2023 12:27 PM

    I will definitely support SL air. However, when aircraft are old

    Tuan Monday, 25 December 2023 04:02 PM

    Bring back the Airlanka logo and change the name to Airlanka. Then the profit will be stable

    Norin Gunawardena Monday, 25 December 2023 10:51 PM

    None of the usb drives were working in Sydney/ Melbourne -Colombo flights for sometime. Vegetarian meals have got smaller too! Shame on the national carrier.

    Harsha Wijewardene Tuesday, 26 December 2023 12:43 AM

    Corrupt minister and corrupt chairman are destroying the airline.

    Nimal Tuesday, 26 December 2023 02:29 AM

    Very sad state of affairs… bad planning , goodwill lost that cannot be regained easily

    GIA LANKA Tuesday, 26 December 2023 03:21 AM


    Nothing wrong with it Thursday, 28 December 2023 02:40 PM

    That has nothing to do with Sri Lankan airlines. Minister having several woman is his freedom of choice.

    ignatius Tuesday, 26 December 2023 06:33 AM

    Travelling on this airline is luck by chance. May reach the destination a few days later. Unreliable.

    RR Wednesday, 27 December 2023 09:31 AM


    Amila Sumanasingha Wednesday, 27 December 2023 11:32 AM

    Corrupted management is destroying the Airline

    Naf Wednesday, 27 December 2023 12:20 PM

    One of my close relation travelled to his father's funeral and the time was set according to the flight landing and travel time to his town. Unfortunately flight was got delayed by 4 hours due to a technical issue which is a nightmare on every flight. And he misses his father's funeral. How dare the Srilankan airline management is. The worst carrier as it goes day by day.

    Disgraceful to plan funeral expecting prefect flight times Thursday, 28 December 2023 02:39 PM

    It is the height of folly to set funeral time based on public flight arrival time. Seven of my relatives missed going to their parents funerals during Covid lockdown. There were three deceased, and their children all overseas, but with quarantine cannot do anything on time. If your close relative so keen, he can get private plane directly to Sri Lanka from wherever he is, but if he's just another beggar man, expecting first class treatment, while paying only for ordinary man ticket, he is is a disgrace.

    Rajapak Mihin air caused the degrade over the years Thursday, 28 December 2023 02:43 PM

    The problems with Sri Lankan all started because of Mahinda. It was operating profitability with foreign management. Locals not smart enough to run it profitability, but some idiot religious leaders talk racial nationalism about and Mahinda also wanted to be treated like a king of old. Mahinda in desperation for better personal treatment even created useless Mahinda/Mihin Air, which is really fault of public for voting him. They didn't learn lesson and even voted Gota afterwards.

    Rani Thursday, 28 December 2023 06:50 PM

    Will not fly Sri Lankan airlines even if they give it free. The service for Sri Lankans and foreigners are different. Foreigners are treated better than Sri Lankans. Attitude of the staff stinks.

    Suvin Friday, 29 December 2023 06:25 AM

    The world air liners are in trouble now due to 2 white billionaire brits cheated air line makers with sub standard parts. I rather fly safe! Kudos to Sri Lankan airlines for taking extensive care in safety!

    Harsha Wijewardene Friday, 29 December 2023 03:59 PM

    Corrupt minister and corrupt chairman are destroying the airline.

    Ranjith De Silva Sunday, 31 December 2023 07:50 AM

    Improve commitment towards what ever the work you do. Specially Sri Lanka (country) management team (top leader down) should have the commitment like how other leaders work. Our leaders only talking no action.

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