Hotel De Plaza staff assaulted by customers, Management issues official statement

24 November 2025 06:12 pm Views - {{hitsCtrl.values.hits}} 11 Bookmark

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Colombo, Nov. 24 (Daily Mirror) - The management of Hotel De Plaza has clarified the events surrounding an incident that occurred on November 22, following videos circulating on social media.

According to the official statement, a group of customers repeatedly attempted to place an order while the restaurant was at full capacity. Staff informed them of a 30-minute waiting time, but the group returned multiple times, and on their third visit, they assaulted four employees, causing injuries including a head injury and fractured fingers. Two staff members have since been discharged, while two others are receiving treatment at the General Hospital.

Hotel De Plaza management highlighted that its staff were forced to defend themselves after being physically attacked, and that the videos circulating online do not show the full context of the incident. The management urged the public to consider the full situation before drawing conclusions, warning that incomplete footage could create unnecessary racial or communal tension.

The hotel reaffirmed its commitment to cooperate fully with authorities and stated that the safety of staff and guests remains a top priority.

Comments - 11

Shera Monday, 24 November 2025 07:29 PM

As the saying goes, "A hungry man is an angry man."

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CP Monday, 24 November 2025 08:15 PM

They have no right whatsoever to take law into their hand and do whatever they feel, regardless of the situation. Should have called law enforcement authorities instead that. Should take full accountability and suspend operation until clear investigation is completed. After it is a customer who is trying to make an order with pay and should have managed the situation diligently.

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Time to get security? Tuesday, 25 November 2025 12:27 AM

Full capacity means full capacity! There are regulations re: numbers in a space for a variety of reasons; health and safety including fire regulations. Just because a person tries to place an order and returns multiple times, it does not mean they have to be served. Bullying and arrogance are not to be encouraged.

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Harsha Wijewardene Tuesday, 25 November 2025 04:53 AM

Good customer service is a rare thing in SL. Most places very rude.

1 10

Brumak Kalo Tuesday, 25 November 2025 07:57 AM

If you were on the recieving end you would have a completely different opinion buddy.

2 6

Santhos Monday, 24 November 2025 09:01 PM

Once a hotel is full and unable to cater customers, the doors should be locked and notice displayed, no more vacancies.

2 7

Chryshan Monday, 24 November 2025 10:24 PM

Yes we saw the clip of not just defending but chasing and attacking with poles by taking law to their own hands. All of them should be arrested and hotel should be closed for at least 3 months

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Suruppa Daya Tuesday, 25 November 2025 07:49 AM

Customers went their as they liked the menu and also their aren't very many places open late in the night. The staff took advantage of this and they always spoke to people with an attitude, just like airline crew in economy class. It was a matter of time before someone reacted to their harsh reactions. Without justifying or trying to safeguard their actions, the management needs to correct them. Otherwise their will be more occurences like this, Then free meal 119 will not be able to help.

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Ravana Tuesday, 25 November 2025 09:29 AM

We all have a right to defend ourselves Officers should be scouting restaurant areas where crowds accumulate, usually late, and after parties. The customers who attacked have to be tracked down and severe action should be taken against them.

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Raj Tuesday, 25 November 2025 11:32 AM

May be staff should be taught what is defense and when defense become an assault! AI will teach you this. Defense becomes an assault when the force used is excessive, continues after the threat is gone, or when a person becomes the aggressor. A key principle is the use of "reasonable force," meaning the response must be proportionate to the threat faced. If the defensive action goes beyond what is necessary to stop the immediate danger, it can be considered an illegal assault.

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Yasmin Thursday, 27 November 2025 01:41 PM

Poor guys. I suppose that was the one and only place to eat a meal in all of Colombo. All options were closed and they were very very hungry. There should be special patrols around well populated night eateries and places of entertainment for the safety of the establishment and patrons.

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