Sri Lanka ranked 14th in 2016 global offshoring index

Sri Lanka has been ranked in the 14th position on the 2016 A.T. Kearney Global Services Location Index (GSLI).

The country moved up by two points this year from 2015 on the index, which analysed 55 countries in a study conducted by A.T. Kearney, a London-based global management consulting firm.

Sri Lanka scored the highest when it came to financial attractiveness (3.37). People skills and availability scored 1.03 and business environment 1.14, totalling to 5.54, surpassing the US, Egypt, Russia and many other nations.

India was ranked number one with a total score of 6.96, making it the world’s biggest financial and business outsourcing destination for 2016. 

Other countries that made to the top 10 were China, Malaysia, Brazil, Indonesia, Thailand, the Philippines, Mexico, Chile and Poland. 

The Asia-Pacific region leads the index with eight countries in the top 20 countries and accounting for six of the top 10 countries on the list.

In its 2016 report, documenting the findings of the study, A.T. Kearney observed, “Among countries, no clear winners have yet emerged, although some are clearly better positioned than others. One set of countries that starts off with an advantage is those that complement advanced traditional BPO skills with the requisite soft skills that machines cannot replace: India and the Philippines, for sure, but also Sri Lanka, Costa Rica and South Africa.”

The IT/BPM industry is amongst the top five largest export earners for Sri Lanka. The industry’s vision 2022 aims it to become the number one foreign exchange earner of the country, with US $ 5 billion in revenue, creating 200,000 direct jobs and 1,000 start-ups.

The growth in the industry has been very ‘Colombo-centric’ and plans are now underway to bring about inclusive growth, which will help the sector spread ICT to every part of the country through the creation of regional cities. 

Observing this critical need was SLASSCOM Chairman and 99X Technology CEO Mano Sekaram, who pointed out that the greatest untapped human resources rest in the regional areas as 80 percent of the workforce commutes to Colombo from there. 

Upon his appointment as the SLASSCOM Chairman during the latter half of 2015, Sekaram said, “The creation of second tier cities would see a paradigm shift from the Western Province and will empower regional systems. Rural people will be able to reap benefits while living in their own households, allowing them to enjoy a far better standard of life.” 

It was also assessed that locations such as Jaffna and Kandy have immense potential to be developed as second tier cities, given the infrastructure, connectivity and people development already available. SLASSCOM is playing a key role in accelerating regional IT/BPM to these cities.

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