Mon, 26 Jul 2021 Today's Paper

Mobitel leads telecom industry in Customer Service Excellence

10 November 2017 04:47 pm - 0     - {{hitsCtrl.values.hits}}

A A A

Sri Lanka’s National Mobile Service Provider, Mobitel, has been placed ahead of all local telcos in the ‘Customer Service Excellence’ rankings released by LMD in partnership with Kantar TNS, in which companies across as many as 18 sectors were rated on their customer service performance. Mobitel was positioned ahead of all existing telcos in the market, which is a testimonial to the mobile service provider’s customer-centric approach to differentiate its offering.

Based on Mobitel being selected by customers as providing the most memorable and high quality experience reflects the company’s commitment to offer consistent and sustained service for customers to build an emotional connection with the brand. 

Commenting on the above achievement Nalin Perera, Chief Executive Officer of Mobitel stated, ‘Customer service is the core of Mobitel’s brand promise to its customers and instead of only focusing on customer service after a purchase is made, at Mobitel we undertake a 360 degree review prior to the transaction taking place in order to ensure the customer experience is of high standard from start to finish. Special attention is paid to aspects such as the distribution network, value in service offering, network & coverage quality, connectivity and also call continuity. Mobitel assures that this will only improve moving forward and would like to extend its sincere gratitude to its loyal customers for the confidence they have in the brand’.

 

See Kapruka's top selling online shopping categories such as Toys, Grocery, Flowers, Birthday Cakes, Fruits, Chocolates, Clothing and Electronics. Also see Kapruka's unique online services such as Money Remittence,News, Courier/Delivery, Food Delivery and over 700 top brands. Also get products from Amazon & Ebay via Kapruka Gloabal Shop into Sri Lanka.

  Comments - 0

See Kapruka's top selling online shopping categories such as Toys, Grocery, Flowers, Birthday Cakes, Fruits, Chocolates, Clothing and Electronics. Also see Kapruka's unique online services such as Money Remittence,News, Courier/Delivery, Food Delivery and over 700 top brands. Also get products from Amazon & Ebay via Kapruka Gloabal Shop into Sri Lanka.

 


Add comment

Comments will be edited (grammar, spelling and slang) and authorized at the discretion of Daily Mirror online. The website also has the right not to publish selected comments.

Reply To:

Name - Reply Comment


Basil Rajapaksa’s catch 22 situation

Sri Lankan politics has been a good deal of family business. It was not even

“This govt. printed Rs. 880 billions”

This is the roadmap of Zimbabwe

“We are on the cusp of a mothers-led movement for better birth rights in Sri Lanka” – Kanya D’Almeida

Writer Kanya D’Almeida became the first Sri Lankan to win the ‘Commonweal

Two diametrically opposite shows in a military regime

On July 8 (Thursday) we saw diametrically opposite results because the securi



See Kapruka's top selling online shopping categories such as Toys, Grocery, Flowers, Birthday Cakes, Fruits, Chocolates, Clothing and Electronics. Also see Kapruka's unique online services such as Money Remittence,News, Courier/Delivery, Food Delivery and over 700 top brands. Also get products from Amazon & Ebay via Kapruka Gloabal Shop into Sri Lanka.