Complaints related to private buses via SMS from today - Minister

2014-10-01 01:27:38

The Private Transport Services Ministry said that it would launch a programme effective from  today for commuters to make private bus-related complaints via SMS through the hotline 071 655 0000.

“The complaints will be sent to the Ministry via e-mail and therefore the Ministry will have the access to the complaint instantly. People can also use Skype address ‘privatetransportservices’ to lodge their complaints,” Minister C.B. Ratnayake said.

People can also reach the ministry via e-mail; <> or <> for the purpose.

The Minister said that most of the complaints they have received so far were found with several faults thus making it hard to investigate them.

He asked the people to visibly mention the registration number of the bus, route number, time and other details when making the complaint. “Possessing the bus ticket with the complainant is also useful for the investigations,” he added. (Lahiru Pothmulla)

  Comments - 11

  • ANTON Wednesday, 1 October 2014 02:05


    Reply : 0       2

    Just Another Citizen Wednesday, 1 October 2014 03:08

    If the police did their duty and fined bus drivers or even put them in jail for the violations and murders they commit, we wouldn't need this. And this is more eyewash and would be a waste of time. How would the ministry take action? There would be a million messages coming in for a day.

    Reply : 0       2

    nipuna Wednesday, 1 October 2014 03:14

    Yet another child's act...
    They and police failed to implement law to fine errant drivers instantly and try to punish them with less evidence....

    Reply : 0       3

    C.K.Lankaputhra Wednesday, 1 October 2014 03:25

    I have a open complain. Every body knows that private buses habitually stop at certain bus halts and wait for the sight of the next bus. Every minister in power said this practice will be stopped, but still continued. Let us see what this minister has to say and do about it.

    Reply : 0       1

    sinnan Wednesday, 1 October 2014 03:33

    No Tickets Issued by the said private bus Crew and when requesting we get scolded by filthy Language.
    The one way Journey in 155 route From Mattakuliya to Soysapura take around 2hr.30Mi to 3Hours covering the distance of 23Km
    The one way Journey in 145 Route From Mattakuliya to Seemamalakaya takes minimum 1 hr covering the 8Km distance

    Reply : 0       2

    dana Wednesday, 1 October 2014 08:07

    excellent via DM Android App

    Reply : 0       0

    mount Wednesday, 1 October 2014 08:45

    Dont allow the complains to go on water.

    Reply : 0       0

    Imran Wednesday, 1 October 2014 12:09

    Bus drivers are always in a hurry while driving they rush like an ambulance on the opposite side without thinking of others n stop at the bus stops for long... via DM Android App

    Reply : 0       0

    Janaki Kalansuriya Thursday, 2 October 2014 01:04

    Also may I ask, where are those extremely expensive motorbikes being used to patrol the roads for the safety of road users? We only see those bikes in convoys as advance party to powerful politicos and services chiefs.

    Reply : 0       1

    Sj Thursday, 2 October 2014 06:19

    Great job...but complaints should be taken seriously.

    Reply : 0       0

    S, Perera Thursday, 2 October 2014 06:55

    Most of the buses still dont issue tickets. Passengers cant fight with rude bus conductors. Authorities can catch culprits if decoys are sent.

    Reply : 0       0

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