DFCC Bank recognised at ACEF Global Customer Engagement Awards

DFCC Bank PLC has been recognised at the 15th ACEF Global Customer Engagement Awards, receiving multiple accolades across digital engagement, experiential marketing, purpose-led communication and community-driven initiatives.

The recognition reflects a broader shift in how the bank approaches customer engagement — moving beyond conventional banking communication towards experiences and platforms that are more relevant, accessible and connected to the realities of the customers’ lives.

Among the recognitions, DFCC Bank received a Gold award for the DFCC ONE app, under Best Radio Innovation/Format, highlighting the bank’s efforts to communicate digital banking in ways that are more intuitive, relatable and accessible to a wider audience.

The bank also secured four Silver awards across initiatives spanning women’s empowerment, youth development, environmental awareness and community engagement.

DFCC Aloka was recognised under purpose-led experiential marketing for its continued focus on supporting women through tailored financial solutions, well-being initiatives and community engagement. The Faldo Golf Tournament received recognition for experiential event excellence, reflecting DFCC Bank’s support for nurturing young sporting talent and creating pathways for international exposure.

Meanwhile, the bank’s Leopard Conservation Campaign was recognised under cause-related marketing for its contribution towards raising awareness on wildlife conservation and ecological preservation, while DFCC Rataviru Savings received recognition for grassroots engagement through its continued support for Sri Lanka’s armed forces and their families.

The awards ceremony was held recently at The Westin Mumbai Garden City in Mumbai, where the bank’s achievements were formally recognised.