As the national mobile service provider, Mobitel extends its deepest heartfelt condolences to the families of the victims of the Easter Sunday attack.
It is a time of immense grief and shock for each one of us. Mobitel stands in solidarity with the families of the deceased and with the injured. Let us unite in the face of these enormous challenges to bring all the citizens together as one to show that nothing can beat our indomitable spirit as Sri Lankans.
Through this difficult time, Mobitel has been at your side, ensuring you remain connected with your family and loved ones. The Mobitel network remained up and running, 24x7, to support customers since the unfortunate sequence of events unfolded.
In the immediate aftermath of the dastardly attacks, it was imperative that families and friends could contact each other without delay. Keeping this in mind, Mobitel extended a free reload of Rs.100 for all pre-paid customers, ensured that Mobitel postpaid customer connections did not experience disconnections due to delayed bill payments and offered its News Alerts service absolutely free for a week during this tragic period which amounted to a value of over Rs.850 million.
This mindful gesture from Mobitel empowered customers to remain in touch with their loved ones, living up to its brand promise of ‘We Care, Always’.
As the leading mobile service provider, Mobitel staff continued to work around the clock to provide its range of services during this challenging time, its network is geared to withstand any emergency.
Throughout this difficult time, Mobitel services remained accessible while customers could even reload their mobiles via the Mobitel website. For added convenience, customers could reload at all supermarkets, pay and go machines, and Commercial Bank and Bank of Ceylon ATM machines islandwide to ensure they had the necessary resources to get to safety. Mobitel even ensured that customers who lost their SIM during the disaster could reconnect with a free SIM on the same number.