eZ Cash partners Rakuten Viber to launch chatbot payments feature 

eZ Cash, Sri Lanka’s largest mobile money platform by Dialog Axiata PLC, recently announced its partnership with Rakuten Viber to launch for the first time in Sri Lanka, chatbot payments via the Viber app. 

The eZ Cash Viber BOT will mark its debut as the first chatbot payments feature in Sri Lanka launched by a mobile money platform and will ensure secure transactions take place with greater ease. 

The eZ Cash BOT enables Viber users to register and access their eZ Cash wallets via the Viber app thereby enabling them to send money, conduct reloads, settle their bills, utility and other institutional payments with greater convenience.

The first 500 Dialog customers who register and conduct one transaction via the eZ Cash Viber BOT will receive a 2 GB Anytime Data reward on their Dialog mobiles. 

Speaking on this occasion, Renuka Fernando, Group Chief Digital Services Officer of Dialog Axiata PLC stated, “As a dynamic brand which is continuously evolving with our customer’s needs, eZ Cash is delighted to partner with Rakuten Viber thereby becoming the first mobile money platform in Sri Lanka to provide customers with a modern payment service via the Viber app. Our customers will now be able to send money, make reloads and bill payments, and pay for purchases easily using the eZ Cash Viber BOT, which not only offers users greater convenience but also assurance in their transactions as it is backed by the security afforded by both platforms.”

“Our aim through the launch of the eZ Cash BOT is to continuously improve customer experience focusing on what consumers truly need to improve their quality of life” Senior Director, APAC of Rakuten Viber, David Tse commented. 

He further stated, “Over the years we have been empowering our users to accomplish much more in lesser time, a turning point in expanding the company outside the domain of messaging. 

Using the eZ Cash BOT feature on Viber, it is now possible for users while communicating with friends and family to be able to conduct their mobile reloads and bill payments and also pay for goods and services directly on the messaging platform with just the click of a button. Money can also be received from overseas on to the eZ Cash wallet.”