People’s Bank becomes first state-owned bank to achieve ISO certification

People’s Bank has achieved a significant milestone by becoming the first state-owned bank in Sri Lanka to be awarded the internationally recognized ISO 22301:2019 certification for its Business Continuity Management System (BCMS).

The certification was awarded by global leading certification company Bureau Veritas following a comprehensive assessment of the Bank’s business continuity framework and operational resilience capabilities.

Commenting on the achievement, Clive Fonseka, Chief Executive Officer/General Manager of People’s Bank, stated:‘Achieving ISO 22301:2019 certification is a significant milestone for People’s Bank and reflects our unwavering commitment to operational resilience, service continuity, and customer trust. As the first state-owned bank in Sri Lanka to receive this prestigious certification, we remain focused on strengthening our systems and processes to ensure uninterrupted banking services while delivering the highest standards of reliability and excellence to our customers and stakeholders.’

ISO 22301 is the global standard for Business Continuity Management, enabling organizations to effectively prepare for, respond to, and recover from unexpected disruptions while ensuring the continuity of critical services. The certification demonstrates People’s Bank’s capability to maintain essential banking operations and safeguard customer interests even during adverse situations.

The implementation of the BCMS was carried out with the professional guidance of MillenniumIT E.S.P (pvt) Ltd, with consultancy support provided by Ernst & Young,Sri Lankaand spearheaded by the Banking Support Services Department. This achievement reflects the Bank’s continuous commitment to strengthening governance, risk management, operational resilience, and service excellence in line with international best practices.

As one of Sri Lanka’s leading licensed commercial banks, People’s Bank continues to drive innovation and customer-centric banking while maintaining the country’s largest banking network. With assets exceeding Rs. 3.7 trillion and a customer base of over 15.3 million, the Bank remains committed to delivering accessible and reliable banking services. The ISO 22301:2019 certification further strengthens its commitment to operational excellence, resilience, sustainable growth, and uninterrupted customer service.