18 February 2019 10:45 am
CAKEGuest Manager,the reservation, waitlist and table management solution by Sysco’s restaurant technology platform,reached a significant milestone in December–more than 200 million guests seated.
CAKE Guest Manager can accommodate reservations, table management and floor plan visualization. It can work as a standalone product but is also seamlessly integrated with the CAKE Point Of Sale (POS) system. The application also includes a dynamic waitlisting feature with customizable push notifications that keep customers informed of their seating availability.
“We want to create leading edge technology that makes a difference at every point of the foodservice journey,” said Rasika Karunatilake, Sysco LABS Vice President/General Manager, speaking about the importance of the platform. “Guest Manager is an integral part ofour restaurant technology platformand its exponential growth illustrates the impact that it’s making.”
Speaking about the more than 200 million guests seated milestone, Ben Whan, Senior Project Manager for Guest Manager,said, “In perspective, that’s more than 62 percent of the entire U.S. population. What’s also amazing, is that we only hit 100 million guests in 2016 - so we’ve doubled the total number of guests served in just the last two years.”
In addition to the guests seated, more than 100 million guests have used the solution’s application. Part of the solution’s exponential adoption in the market can be attributed to it going beyond the standard functionalities of a table manager. Usingbuilt-in data analytics-based featuressuch asrepeat customer recognition and preference patterns, CAKE Guest Manager allows restaurant operators to identify and enhance the experienceof repeat customers.
“We are very excited about reaching this milestone so soon and the team has many plans in the works to upgrade and innovate by anticipating the customer’s future needs,” said Kanchana Silva, Tech Lead for Guest Manager, speaking on this achievement and the team’s plans for the future.
The Guest Manager team at Sysco LABS is currently working ona number of projects to ensure the continued success of the platform with plans to give the user interface an entirely new look,take further advantage of thesolution’s integration with the POS system and by giving merchants the ability to have two-way communication with guests soon.