22 June 2022 01:19 am
SriLankan Airlines brought home two prestigious titles from The APEX Passenger Choice Awards presented in Dublin recently.
SriLankan was bestowed the 2022 Passenger Choice Awards for Best Cabin Service for the first time and Best Wi-Fi for the second time in Central/Southern Asia by the Airline Passenger Experience Association (APEX).
One of the world’s largest international airline associations, APEX, partnered once again with TripIt from Concur, the world’s highest-rated travel-organising app, to gather anonymous passenger feedback and ratings on categories such as seat comfort, cabin service, food and beverage, entertainment and Wi-Fi.
The wins over competing airlines, based on customer ratings, exemplify SriLankan’s longstanding commitment towards its vision to be Asia’s most customer-centric airline. The airline draws upon insights from its own passenger survey as well to enhance the quality of the onboard product, introducing incremental changes to the meals, entertainment, inflight connectivity and overall comfort presented on board on a constant basis.
SriLankan Airlines Chief Executive Officer Richard Nuttall stated, “Our efforts have paid off yet again and it’s wonderful to receive confirmation from our passengers that we are doing things right. SriLankan Airlines has always sought to elevate the customer’s journey and that is central to the decisions we make and embodied in our employees who go the extra mile to provide a real Sri Lankan welcome to all our guests.”