26 October 2021 12:38 am
Generation Next Communications Sri Lanka (Genxt Sri Lanka) has renewed its contract as the Apple Authorised Distributor (AAD) in Sri Lanka for the year 2021/2022.
The tech distributor and reseller is the Sri Lankan representation of the Genxt (PTE) Ltd Singapore, already synonymous of the Apple brand distribution authority in seven other countries.
Apple Inc., as the No 1 top-ranked company in the world, is highly discerning of its distribution channels and the authorised distributor selection of a country is established following the fulfilment of many astute perquisites by the tech giant. As such, Genxt Sri Lanka’s continuous partnership with apple since 2018 depicts the service diligence of the local company.
However, especially in the local context, a decision to purchase an Apple product is a considerable investment for the customers. Therefore, it is essential that the consumer is able to enjoy the ROI of Apple’s commendable post-sales services, through warranty and service. Thereby, purchasing official TRCSL-approved phones from an Apple authorised reseller or a Genxt Preferred partner enables a hassle-free routing for Apple aftersales services.
The Apple products, which are routed through the authorised channels, comply with corresponding regional codes, which indicates that the products comply the user requirements and product specifications that have been customised as per the region.
Thereby the enabled product features may differ from country to country or according to the region. For example, the consumers may face issues when using LTE or VOLTE networks when it’s not used in the country it’s made for.
Though Apple has international warranty, if the product are not specific to the region it is being used, then in such instances service centres won’t be able to replace devices as some features may not be compatible.
For an example, Apple devices in countries such as Hong Kong or China have a physical dual sim but in Sri Lanka, there is only one e-sim&one physical sim; the power adapters are also different based on the region. Therefore, using an adapter, which is not suitable for Sri Lanka, may damage the product.
On the other hand, legally channelled Apple products comply with the TRCSL perquisites while a product brought in through illegal channels may not comply to the TRCSL standards and you may also receive refurbished units sold as new units, which denotes that at an unfortunate occasion that the phone is stolen or lost, the TRCSL may not be able to trace and retrieve the lost smart device.