17 January 2023 12:00 am
Members of the Commercial Bank team led by Managing Director/CEO Sanath Manatunge (fourth from right) and Chief Operating Officer S. Prabagar (fifth from left) at the presentation of the National Quality Award to the bank. The award was presented by State Minister for Technology Kanaka Herath (third from right) and Sri Lanka Standards Institution Chairman Asanga Ranasinghe (fifth from right)
The Commercial Bank of Ceylon was recently honoured by the Sri Lanka Standards Institution (SLSI) with the National Quality Award – the highest award presented in the country to recognise performance excellence
in quality.
Commercial Bank is the only bank in the country to be bestowed this prestigious award.
The bank won this award in the Service sector under the ‘Large Scale Business’ category for excellence in quality management and quality achievement at the annual awards programme organised by SLSI.
The award affirms Commercial Bank as a role model organisation of Sri Lanka. Winners are evaluated on seven criteria based on the world-renowned Malcolm Baldrige National Quality Award of the USA. These include Leadership, Strategic planning, Customer focus, Measurement, Analysis and Knowledge management, Workforce focus, Processes management,
and Results.
The process of assessment for the awards included individual evaluations, consensus evaluations, and site visits to ensure organisations are aligned to the aspects of benchmarked performance excellence. Thereafter, based on the recommendation of the review committee, a panel of judges selected the final winners.