Debug Engineering launches new ‘011 - Support’ hotline

9 September 2015 06:30 pm

Debug Engineering recently announced the launch of its new ‘011 - Support’ hotline.

The new seven-digit hotline number is available 24 hours a day and is open to all members of the public with direct access allowed through any fixed or mobile network in the country to ease customer contactability and aimed at further strengthening customer relationship with the organisation.

Debug Engineering has re-engineered a few of its processes, anticipating to achieve the objective of sustaining and enhancing its customer care capacity and services. 

Introduction of the new ‘011 - Support’ hotline which translates to ‘011 - 7877678’ is one such example, which has been integrated with the Engineering Call Centre. Moreover, this hotline service is focused to minimise time delay through faster access of engineering job information, field support service together with product and technical information. 

The special feature of this hotline number is that it implies the word ‘011 - Support’ while being dialled using the keypad of any phone. 

“Debug Engineering focuses on delivering super customer value in line with operational excellence, customer intimacy and service leadership,” said Director Engineering Niranjan Alles. 

The Debug group is committed to providing high-quality products from world renowned brands. Provision of a high standard of services is the foundation stone of Debug’s drive for success as the preferred choice among its valued customers and partners. This is achieved through the combination of a state-of-the-art workshop facility with latest test equipment and tools, process orientation and excellent personalized customer service. 

The Debug Engineering team consists of well-qualified and well-trained engineers and other technical personnel from divisions such as Epson Engineering Division, APC/MGE UPS & Power Solutions Division, Two way Radio & Communications Division, CCTV Division, PC & Network Engineering Division, Electrical Design & Installations Division & Electronic Design & Rework Division.

The launch of the new ‘011 - Support’ hotline represents another step in Debug Engineering’s efforts to make its services more streamlined and customer-focused to deliver on the promises that the company makes to its customers and stakeholders.