BOC launches newest fortune branch in Borella

16 July 2015 02:35 am

As a part of BOC’s transformation process bank has transformed its fifth pilot fortune branch in Borella to offer customers the best banking experience. 
Bank of Ceylon Chairman opened the newly transformed branch in a ceremony held on July 15. Bank’s General Manager D.M. Gunasekara, Deputy General Manager Sales and Channel Management P.L.G. Jinasoma, other members of corporate and executive management were also present for the ceremony.

The bank has undertaken project “Wenasa” with Boston Consultancy Group (BCG), one of the leading business solutions providers in the world to reengineer the bank’s branches and processes to establish a smooth and delightful banking experience for customers.

The newly transformed branch compromises of several unique features that offers customers comforts of state of the art banking. Customers can obtain all their banking services in one sitting through a single counter. With the “Queue Management System” that is in operation customers would no longer have to stand in a queue but rather be seated comfortably for his/ her turn. Fully functional digital lobby “Smart Zone” was set up to ensure all seven days with banking services around the clock. It consists of ATMs, Cash and Cheque deposit machines and internet banking kiosks.  

Each of the branches offer the banks newest product, “BOC SmartGen”. The new generation product is a passbook free account and provides customers free internet banking access, instant SMS alerts on transactions and monthly email statements. The product is the country’s first savings account which is fully active instantly. 

BOC SmartGen offers customers instant account opening, instant debit card issuance and instant access to internet banking. 

Additionally, customers who avail themselves of this product can enjoy universal banking at any BOC branch in the island as his photograph and signature will be captured digitally at the time of account opening.