23 April 2024 12:00 am
Dialog Axiata PLC Group Chief Executive Supun Weerasinghe and Telin CCO Kharisma exchange agreements during the official signing ceremony
Dialog Axiata PLC and Telin, the international arm of Telkom Indonesia, have inked a new master service agreement (MSA), where the latter will exclusively provide managed services for international A2P SMS traffic and international voice termination traffic to Dialog.
The agreement aims to monetise international traffic while extending unparalleled convenience, enhanced security, global coverage and consistent service quality to customers, Dialog said in a statement.
The rise of spam, fraud and unsolicited SMS messages has increasingly become a pressing concern for a multitude of operators in the telecommunications industry. With the exponential growth of mobile communication and digital connectivity, the proliferation of unwanted messages poses significant challenges to both consumers and service providers alike.
Telin manages the international voice and messaging of its sister company Telkomsel, protecting the Telkomsel brand and providing quality connectivity for hyperscalers and carriers to connect to the Telkomsel customers.
“We are very pleased to partner with Dialog, as they are mostly concerned about protecting their customers and network from unwanted traffic. They understand the challenges in the market and have been very reasonable in the negotiations of this agreement. We hope that other MNOs can follow their lead, so that trust is restored in the A2P and voice businesses around the world,” stated Telin CEO Budi Satria Dharma Purba.
Commenting, Dialog Axiata PLC Director/Group Chief Executive Supun Weerasinghe said that the collaboration not only addresses the challenges posed by spam and fraud but also exemplifies Dialog’s dedication to delivering consistent service quality and enhanced security to their valued customers.