26 August 2016 12:00 am
Abans, always the first to offer the highest quality of service to their customers, have just launched another unique facility to provide enhanced convenience to their customers.
From today, customers will be notified of the progress of any service, maintenance or repair job that they have entrusted to the Service Centre, by SMS on their mobile phone.
From the time the customer hands over an appliance to Abans Service Centre for service, maintenance or repairs, an SMS on your mobile phone will indicate the job number, with which you will be in a position to check the progress of the job on line at www.abanservice.lk or by calling 115555888.
As the job progresses and job estimates need to be updated, valuable time is saved by customers being notified by SMS. Payment could be made directly online using a secured payment option or additional options could be obtained by logging on to the Service Centre website or calling the hotline number given above. And finally, when the job is completed, you will receive an SMS informing you that your appliance is ready for delivery/collection.
Abans Service Centre handles the after-sales service of Abans PLC, which is the trading arm of the prestigious Abans Group of companies, and a market leader of the world’s best brands of Electronics and Home Appliances in Sri Lanka which are marketed through a network of 400 showrooms and an equal number of authorized dealers islandwide and duty free shops at the airport. Abans Main Service Centre is located at 506B, Galle Road, Wellawatte with a number of Regional Service Centres in major towns and cities in Sri Lanka with a data base of almost a million loyal customers’ island wide.
Valuable equipment requires precision service and repairs. Abans Service Centres are equipped with the latest sophisticated machinery to service and repair your valuable appliances with utmost precision and perfection by qualified and competent technicians and engineers who have undergone training in manufacturers factories and have expert knowledge of the brands that Abans represent.
Any defective parts in the appliances that are undertaken for repairs are replaced with original parts from the manufacturer (could be verified by the original seal on the part). Abans customers are cautioned against entrusting the service and repairs of their valuable appliances to unauthorized persons, which may result in permanent damage due to mishandling and non-genuine parts being used.